U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Mark F. on 8/22/2016
Rating: 5 out of 5 stars

Had excellent service at this location. Check-in when smoothly and employee was very helpful and informative.

William P. on 8/22/2016
Rating: 4 out of 5 stars

Customer service rep courteous and helpful.

BELINDA S. on 8/22/2016
Rating: 5 out of 5 stars

I had a great experience with this location. The truck was clean and ran well. The staff was very personnal and professional.

NORMAN T. on 8/22/2016
Rating: 3 out of 5 stars

I've rented many trailers from U-Haul over the past 15 years. This was my worst experience. My trailer was not ready. No one called to tell me until I already was enroute to the U-Haul location, and no longer had access to my phone. The trailer "I was supposed to get" had a "flat tire." So, I had to wait for someone to bring in a trailer. I have no idea why the on-duty mechanic could not change out the flat tire. (See below as to my ultimate conclusion about him.) The trailer brought in was not clean, and had a burned out light. I was delayed over an hour. The staff was generally courteous, and appeared to be mostly well meaning, but kept wandering away from me to do other things, knowing I was already running late due to the problems. All I needed was one attendant to give me a bit of undivided time and get me "out of there." But that was not the case. They were completely disorganized. Several of their tools were "broken," I was told. I became convinced that one employee, the on-duty mechanic, was just pure lazy. (Not the other two, just him.) Yet, both of the male staff, the mechanic and the other young man, would tell you one thing, then go do another. The open dishonesty was very frustrating. The young lady employee, over all, gave the best service, although her efforts clearly suffered from the overall disorganization. Once again, this was my worst-ever U-Haul experience, and I've been a faithful customer for many years now in both the Norfolk and Richmond, Virginia areas.

Eileen B. on 8/22/2016
Rating: 4 out of 5 stars

In the morning the location seemed a bit understaffed. The woman at the desk was incredibly kind, but clearly it was hard for one person to handle the ever growing line.

Derrick J. on 8/21/2016
Rating: 5 out of 5 stars

The young woman that helped me was very professional and courteous.

Phillip D. on 8/21/2016
Rating: 3 out of 5 stars

The manager Brandon Sellers is an exceptional employee. I was told by an employee at the Overland, Missouri location that I wouldn't have to return my 5X8 U-Haul trailer until 7 pm on 8/20/2016. Brandon called me around 7:30 am Saturday morning and informed me the trailer was due at 7 am. I explained to him the confusion I had due to being informed by the employee in Missouri that it would not be due until 7 pm. Brandon remedied the situation by not charging me for the extra day. He was polite, extremely professional, and a terrific steward of the company. He is going to be a good employee in whatever line of work he chooses or if he remains at U-Haul.

ANITA g. on 8/20/2016
Rating: 3 out of 5 stars

Be sure the equipment is in good working order. We had to turn around and return the first truck due to severe misalignment and play in the steering wheel. It was difficult to keep it in the road and having to return it added a half hour to our trip. The second truck had very worn tires, but we could not deal with returning again. Also, we thought we had reserved a truck for a whole day, and explained that we were driving it two hours away to load material and then two hours back to Richmond. We were at first allotted only six hours which didn't allow enough time for loading and unloading. The office was planning to charge us for going over time, but I spoke with someone at the national location and they did not. One more thing: we had reserved in the middle of the week and were told it would be $.29 per mile, even though they knew I was reserving for Saturday. Imagine my dismay when I discovered it was $1.29 per mile on the weekend!

LARRY S. on 8/19/2016
Rating: 2 out of 5 stars

One of their employees have a terrible attitude and poor customer service skills. Management needs to address this issue. If they don't, they will lose a lot of potential customers including myself. I have to son's that will probably be moving again in the next 6 - 12 months.

Kirstin D. on 8/19/2016
Rating: 5 out of 5 stars

Sign outside says the wait and someone will come out and help. We had to go inside and wait in line in order to get someone to come out and check us in

Ali S. on 8/16/2016
Rating: 5 out of 5 stars

I've been renting trailers from uhaul and especially this location for over a year they're fast and friendly staff it takes not more than 20 minutes to get in there and get out with the trailer hooked up to my truck!

Dan M. on 8/16/2016
Rating: 5 out of 5 stars

Brandon Sellers couldn't have been nicer - very professional, helpful, patient and experienced. He thoroughly explained all the rentals available, optional insurance and length of time for each. Highly recommend this location! Thank you Brandon!!!

Joyce R. on 8/15/2016
Rating: 4 out of 5 stars

Nothing

SETH M. on 8/15/2016
Rating: 2 out of 5 stars

Truck did not feel safe on the road.Had a serious suspension issue. Did not feel safe driving.

linwood m. on 8/15/2016
Rating: 4 out of 5 stars

Vehicle, dolly and pads available when and where I needed it. Pick-up and drop off was easy.

Joseph S. on 8/15/2016
Rating: 3 out of 5 stars

I was told that I would not be charged additionally for gas beyond the mileage, but I was charged for gas.

Jenifer B. on 8/15/2016
Rating: 4 out of 5 stars

Signage pulling into lot was a little confusing

Gerald C. on 8/15/2016
Rating: 4 out of 5 stars

Excellent service - great customer service

Tennille A. on 8/14/2016
Rating: 5 out of 5 stars

Very friendly staff!! Good experience!!!

Jennifer C. on 8/14/2016
Rating: 4 out of 5 stars

Nate was an excellent customer service representative. He was pleasant, helpful and efficient.

Matthew M. on 8/10/2016
Rating: 5 out of 5 stars

there were some wires that were frayed and disconnected on the back of the trailer but everything seemed to work. I believed they were for the lights that illuminate the license plate area. The rental location was great. The customer service rep was very thorough.

GEORGE L. on 8/9/2016
Rating: 5 out of 5 stars

Love the design and price of the $24? trailer.

Henry H. on 8/6/2016
Rating: 3 out of 5 stars

They were efficient and courteous; however, someone changed my pickup location and did not tell me. I stumbled upon it when I went to look at the reservation online. The person who called me to confirm the reservation and pick-up details did not say anything about changing the pick-up location.

KEVIN F. on 8/3/2016
Rating: 3 out of 5 stars

Staff was more interested in closing than serving customers.

henry b. on 8/2/2016
Rating: 5 out of 5 stars

Extremely helpful and can't recommend them enough! The dude at the front counter was knowledgeable and got my paperwork done in minutes and I was out the door. Brand-new truck drove great and had PERFECT A/C!!! Which was soooo nice on the hellishly hot day we had to move. The dude who checked me in was quick and got me all done in minutes as well. Overall I can't sing their praises any higher.