U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

pam h. on 5/23/2016
Rating: 5 out of 5 stars

nothing-excellent customer service! quick polite knew her stuff-

Marcus H. on 5/23/2016
Rating: 5 out of 5 stars

Overall, great experience. The gentleman was very friendly. The whole check in process took 5 minutes. Very pleased, except the whole moving part which is dreadful, but U-Haul made it's part easy. Thank you

david c. on 5/23/2016
Rating: 5 out of 5 stars

I was so surprised how quick the check-in and pick up was. I was in and out in 10 min. Great desk staff, I had called and left no message because they were busy and I got a call back , great service

George S. on 5/22/2016
Rating: 5 out of 5 stars

Great service. Discussed app to return the truck and very friendly. I hate to move but uhaul has been a bright spot in the process. The W broad location is awesome.

john W. on 5/21/2016
Rating: 5 out of 5 stars

Matt the representative was very helpful and everyone at site was friendly and helpful to everyone who came in the rent a truck today. They made everyone feel comfortable and helped everyone. Outstanding customer service by everyone at this location. Thanks

TANDACE W. on 5/18/2016
Rating: 3 out of 5 stars

I don't live in this area, but was there to pick up something to take home. The truck had trash in it from a previous use, and had a faint smell of cigarettes. Plus the cup holders were sticky/dirty.

Robert M. on 5/16/2016
Rating: 5 out of 5 stars

Not the Uhaul at West Broads problem, they were great, but was scheduled for a trailer at C & C Computers and about 4 hours before pick up received a text that the location had changed and needed to confirm by phone. Denied $50 Dollar Reservation Guarantee because its Uhaul/Richturd as a whole and thats the ways they roll around here. One good thing about Uhaul, it got me out of town.

ZACHARY C. on 5/14/2016
Rating: 3 out of 5 stars

It was fine. I dropped off the equipment. The employee was quick and sent my email receipt immediately. They did their job.

GREGORY D. on 5/9/2016
Rating: 4 out of 5 stars

The staff at this location were efficient and helpful. The problem is with U-Haul pricing which has changed to a 19,95 fee PLUS mileage, not a flat rate, for a brief local rental, which results in a much higher expense than what I had anticipated.

Steve C. on 5/7/2016
Rating: 4 out of 5 stars

The staff at the location were very helpful

Gary B. on 5/6/2016
Rating: 4 out of 5 stars

The young lady (Lindsey?) was professional, thorough explaining the contact and very friendly. However, to rent a truck with 7/8 gas in it and expecting it returned with 7/8 is a VERY bad business model. After moving furniture all day, who has time to measure 7/8 worth of gas when refilling before returning to the dealer. Most customers will simply fill it to the top, including myself as there is no viable way to measure 7/8 of a tank. Either rent your trucks with a full tank and expect it full in return, or expect to lose a lot of customers, myself included.

Mark S. on 5/6/2016
Rating: 5 out of 5 stars

Lindsey was exceptional! I have a future move and will see this location again!!!! Smelled good too.

charles g. on 5/6/2016
Rating: 5 out of 5 stars

Great!!

David S. on 5/6/2016
Rating: 5 out of 5 stars

Lindsey was exceptional with her treatment of me make sure she held her hand throughout the entire process even though she had a bad hair day hahaha

don r. on 5/4/2016
Rating: 5 out of 5 stars

confirm with location that equipment is available. I was sent to another location initially by customer service and they did not have the equipment. No problem with the location, only 800 customer service.

anizio l. on 5/3/2016
Rating: 5 out of 5 stars

Everything okay I like it do it for anybody sing like me thanks.

JAY K. on 5/2/2016
Rating: 5 out of 5 stars

The staff were friendly, checkout and check-in were quick and everything worked well. I'm not a huge fan of the extra fees, but even with them it was a positive experience overall.

Brian c. on 5/2/2016
Rating: 4 out of 5 stars

the new manager was very friendly and I appreciated her help.

Alicia H. on 5/1/2016
Rating: 1 out of 5 stars

Associates stand around talking amongst each other while customers wait for service. I waited 12 minutes before the manager Lindsay placed her call on hold to ask one of the associates conversating with each to assist me. I was then assisted & given wrong info & equipment. Even the return was poor, 1 of same associates left me standing outside next to truck for nearly 20 minutes while she talked on her cell phone... Ridiculous. I went inside after being annoyed. Once again it was the manager Lindsay who came to my aid. I will never return to this location if no change in associates or quality of service. I'm amazed the staff is still employed, does Uhaul not care about retaining customers Thanks to you Lindsay..... Plus hire some hahalfway capable help...

Tamala T. on 5/1/2016
Rating: 4 out of 5 stars

The overall customer service was great. Lindsey, the store manager was very professional and made sure our needs were met.

Robert H. on 4/28/2016
Rating: 1 out of 5 stars

I was directed here 24 hours in advance because they "had" the town dolly. I picked up only the truck and left my car to load the truck based on the advice of the counter person. He advised me to come back after loading and then they would put the car dolly on and load my car. When I returned at 3 PM, I was informed they did not have a working car dolly! The solution was for me to drive to Colonial Heights (25+ miles) and pick up a dolly there. So 90 minutes of my time is wasted picking up the dolly. The Broad St location did help load my car on the dolly. Why was I sent there in the first place when they didn't have the equipment in working order? Why was I told everything was fine at 10 AM and at 3 PM it's not going to happen? Why does the customer have to fix your problem on equipment availability? Completely unsatisfactory experience with the reservation and pickup process - this is NOT customer service. The location in Colonial Heights was very helpful to hook the dolly.

Todd T. on 4/27/2016
Rating: 5 out of 5 stars

It was great customer added service feature to have a couple on the team hook up the 6 x 12 open trailer although I had read the documents and could have done so myself. The help did forget to hook up electric connection but that became evident upon testing lights. As I was leaving another associate ran up alongside me as I was driving across to parking lot to leave to double-check that coupler knob was properly tightened. Great experience. Will definitely return next time I need a trailer or truck.

DAVID B. on 4/26/2016
Rating: 4 out of 5 stars

The truck windshield had long cracks in it. The man who checked me in and out was nice and efficient. Understaffed maybe.

john t. on 4/25/2016
Rating: 5 out of 5 stars

Great experience! When I came into store, young man met me and was totally helpful in figuring what size trailer I needed. on returning same young man met me in parking lot and checked me out quickly. no waiting at all. would recommend this location to everyone.

John S. on 4/25/2016
Rating: 5 out of 5 stars

The attendant was superb. Thank you