When we arrived to pick up the u-haul we stood in the main area in the store for about 10mins before the only employee ever showed up to the desk to help us. The guy working was VERY rude. Would not look at us or acknowledge us when we spoke to him. When we asked if he recommended the insurance he rolled his eyes at us, shrugged his shoulder and said "well yeah". Without even explaining to us what it all included. He maybe spoke 10 words to us the entire pick up process. When we got home with it, i received a text asking to confirm photos of the uhaul. You could tell the photos were old as there were some new damages to it that were not in the photos. We tried to dispute every photo but the link would not allow us to upload any photo or type in comments disputing it. Eventually the link expired and we never got to fill it out. We also noticed one of the tires was not holding air. We called to get assistance, it took a few hours for someone to come out to fix it. When the worker got to our house, he was also very rude. The first thing he said was "it doesnt look flat to me". We explained we checked the air-pressure and that it was low, so we put air in it ourselves and it kept leaking. He walked away from us and didnt acknowledge us when we tried to explain that. He replaced the tired and left. Drop off was a bit easier. The worker was nice. However we ended up dropping it off a day early and I still got charged for 7 days. We will NEVER come back to the Willow Lawn location ever again.Nathan E.
Moving Truck Rental in Richmond, VA at U-Haul Trailer Hitch Super Center of Willow Lawn
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Richmond, VA 23230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Outstanding support!Roger M.
better maintenance work on the trucks.JERRY H.
Ver courteous employees, knowledgeable and helpful tooTerrence B.
Be ware of Hidden fees! A 19.99 van cost me over $63.00 for a couple of hours and I didn't get refunded for the overage of miles estimated. Say what it is upfront.CLEVACAMPBELL P.
I was charged for fuel despite filling the tank before returning it. I was charged for 89 cents a mile despite being told the charge would be 79 cents a mile. Just annoying extra cost that I wasn't planning on.PATRICK D.
WE were in and out very quickly. The service was very helpful and knowledgeable. No problems with drop-off. Superb experience all around.JEFFREYMICHAEL G.
Ripped me off for 25 dollar cleaning fee. Claimed oil in back. I moved two dressers on blankets. There is no way I left any oil in there.JAMESCARTER F.
E Belt Blvd location sent me to 900 N Lombardy with a reservation. I get there employee says my reservation messed up her store and now I need to go to 4511 W Broad. Cost me an extra hourISAIAHPERNELL D.
Just treat them in the same manor.Philip J.
No one helped me and it was a few minutes after close and they just locked the door instead of helpingJustin M.
Customer service was amazing on both the pickup and drop-off!!!SEANTREVON T.
Thank You U-Haul, you are the Best!Wilbert M.
Keep hiring great staff! I had to go to Washington Dc and back to VA. I just sold my truck and all your employees provided what i need from 3 location! SatisfiedMICHAELP J.
Becky was awesomeDARIN D.
With just one worker there both days we worked with this location, it causes long waiting periods. When u provide a wide variety of services, one person is taxed with propane filling, selling boxes, renting trucks, renting flat beds. The person is busy. They were nice enough....just lots to do and lots of waiting.Craig S.
Staff there have always be curious and helpful and waste no time. I would give the a ðŸ‘ðŸ‘ðŸ‘ thumbs up !WILLIAMBRADFORD P.
Charged extra milagesROSS T.
Always have a great experience here. The staff is helpful and I am always able to get a truck on short notice which is so helpful.joan J.
Truck was clean though, however old and was unstable past 50mph. Mentioned to staff. Hopefully action will be taken or vehicle taken out of service. Others in the fleet seemed newerMICHAELG M.
Can't think of anything. Truck was ready, Lote loaded in our supplies and we were ready to go. I would like to start with a full tank since it makes the return easier.katharine D.
Staff very non personal. Lots of litter around the building. The bathroom was horrible. AND the worse was that the tires had no tread and I had to have a neighbor pull us out of the back yard with a truck with a front wrench. The tires just spun going backwards or forward and the ground was only very slightly wet.JAMESEDWARD L.
If returning the rental after hours, make sure that the renter knows how to disconnect the trailer.GREGORYBOWEN B.
Got there at 9:40am and they were closed, came back at 10:10am they were open. Place opens at 7am?!? Isaiah (your employee) spent the whole time cussing and complaining how his boss was going to fire him, said he has bad customers service (which I agree with!). He even went so far as to write down his bosses number that I HAD to call and say he was great. Even went so far as to write down his number, so I could call him when I had done this! When I asked to add insurance and safe trip he told me they were crap and good luck getting help from Uhaul! Women before me even walked out over his cussing and attitude, should have known then to just leave myself. Could not even drop off truck in city I had booked online, made me drive 30 minutes west, THAT I GOT CHARGED FOR 15 MILES OVER! Will not make the mistake of using Uhaul ever again!GARYLEON V.
Reserving a trailer, picking it up, and dropping it off was a breeze. Very professional and well organized.Bradsher S.