U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Muhammad R. on 7/19/2016
Rating: 1 out of 5 stars

Very disorganized front staff, very slow moving and did not appear to know what they were doing. The attendant at the encounter was very confused. I waited almost 45 minutes when there was only about 5 people in front of me. 2 of which were just buying moving supplies.

Daniel A. on 7/19/2016
Rating: 4 out of 5 stars

Kelley was very helpful

STEVE H. on 7/19/2016
Rating: 5 out of 5 stars

Great service! Very busy location. Guys stopped what they were doing to serve me. Made the drop off very easy. Used radio to communicate with lady in the office and they knew who I was from the trailer number, printed my receipt and brought it out to me, moved trucks to accommodate me. Very efficient!

kathy m. on 7/19/2016
Rating: 2 out of 5 stars

The entire experience was less than ideal. Never rec'd truck PU location (via phone as indicated), yet I had a reservation #. Called day before to inquire - no reservation was made!! (Location)Was told that 3 locations near me would have trucks. Had to make a new reservation (agent was very helpful!) She found my old # and it was to the wrong city, even though it was previously confirmed 3 times. New agent corrected, but the closest location for truck PU was 25+ miles away (on toll roads) Not what you what to hear the night before you are scheduled to get a truck. Broad St location handed me the keys -pointed to the truck and that was it....I have never driven a U-haul before and according to website, I would be shown the details of the truck (16' ft) .....I had to go find someone and ask them to give me an overview, how to release the loading ramp, the truck controls, etc.....customer service was NOT their strength! Additionally, when calling UHaul, before you are connected, the recording says you can request a transcript of call...I asked for one on both calls I needed to make for reservation and the first agent didn't know how to do that and the second one "forgot" to send (via email she said)

Michael S. on 7/18/2016
Rating: 4 out of 5 stars

I am very pleased with the actual rental and the 4521 West Broad St location and personnel. I am extremely disappointed with the rental reservation process. I originally reserved a 26' truck to be picked up at the W Broad at location at 8 am. The day before the rental, I received a call that my rental location was switched to Parham Rd and that the rental would not be ready until 12 noon. When I spoke to Adam the representative, he could not assure me an earlier time than 12 noon to pick the truck up. I had to call the main reservations to ask for assistance to find a truck closer to 8 am, as I had 6 persons schedule to help me move beginning at 8 am. Fortunately your reservation person was able tonlocate a 26' truck near 10 am at the original location. You need to improve your reservations process. I reserved a vehicle 6 weeks before my move for a pick up between 7 and 8 am. Changing things within 24 hours of pick up and changing my pick up time to be 5 hours later was very frustrating.

Todd R. on 7/18/2016
Rating: 3 out of 5 stars

No problems at this location but I reserved a trailer at another location. Then I got an email saying to go to this location which was much further for me and ruined my plans. It took me 2 extra hours. When I called to complain the cs rep was not helpful at all. Bad business!

DEBORAH S. on 7/17/2016
Rating: 4 out of 5 stars

I waited only briefly for 2 customers ahead of me to be served. My rental process was swift and cordial. I rented a pick-up for a short local haul and it was clean and exactly what I had hoped for. My paperwork listed the agent's name and number just in case I needed it. Great experience! Thank you.

Michael N. on 7/17/2016
Rating: 1 out of 5 stars

There was virtually no place to park at this location It took over an hour to process the paper work for the truck and tow dolly for our car. We paid for furniture pads which we did not receive, as well as paying for furniture dolly's we did not receive. Both these were credited the next day when we cane in to have the tow dolly hook up to the U-Haul truck.. Once again it took an hour for the tow dolly and the car to be secured to the dolly. The transmission in the truck shifted erratically, and got worse the further we drove. If you barely touched the brakes it would down shift, or lurch would be a better description into a lower gear. I felt to have made it to our destination with a break down. Over all bad experience considering the amount of money that was paid.

tom n. on 7/15/2016
Rating: 4 out of 5 stars

Staff was professional and courteous. Truck was working great but the inside had not been properly cleaned...some trash still on floor.

kathy w. on 7/15/2016
Rating: 3 out of 5 stars

The lady that checked us out was VERY VERY MEAN & RUDE to my husband, So he walked out & got another guy working there to do our ticket & the guy said she acts like that to everyone!!!!!

Thomas O. on 7/13/2016
Rating: 4 out of 5 stars

This was a good experience. I had to change my reservation several times due to my problems, not yours. The staff each time was helpful and made my delays easier.

Cecilia W. on 7/12/2016
Rating: 5 out of 5 stars

N/A

Barbara U. on 7/11/2016
Rating: 5 out of 5 stars

Only slight issue is the actual parking lot and maneuvering the truck out of the lot.

Malikah A. on 7/11/2016
Rating: 3 out of 5 stars

Better in store customer service. If you are not a people personal, you dont need a customer based job. It shows on your face, in your body language and when you speak.

richard m. on 7/10/2016
Rating: 5 out of 5 stars

Everything worked like a charm. I completed the check-in information form online. I was second in line to pick up me truck. I completed the check-in within five minutes and got in the truck and was gone. On returning the truck, I spent 5-7 minutes checking and got a free Gatorade. Off I went. I will continue to use U-Haul, particularly the West Broad location.

Larry W. on 7/9/2016
Rating: 5 out of 5 stars

Service was great. Truck size was exactly what I needed for an in town move. Thank you

Lance W. on 7/8/2016
Rating: 3 out of 5 stars

Location was kind of sketchy.... Didn't feel very safe. Staff was fantastic though!

IKE R. on 7/7/2016
Rating: 5 out of 5 stars

Nothing, she was fast & informative. There was no waiting!

Eirka S. on 7/5/2016
Rating: 5 out of 5 stars

Excellent customer service.

Brian D. on 7/5/2016
Rating: 4 out of 5 stars

The truck had a broken passenger door lock and the truck could not be secured.

Sara A. on 7/5/2016
Rating: 4 out of 5 stars

Lindsay B. was person who helped us, and she was awesome! We had to make some adjustments to the hitch, and she was happy to help. We really appreciated the excellent customer service and will recommend this location to others. Thanks!

Elizabeth F. on 7/5/2016
Rating: 5 out of 5 stars

Nothing more.

Robert T. on 7/3/2016
Rating: 3 out of 5 stars

Nice, friendly staff.

Jason T. on 7/3/2016
Rating: 5 out of 5 stars

Every question I asked was taken care of very promptly. No complaints from me.

Joseph T. on 7/2/2016
Rating: 5 out of 5 stars

Everything was smooth as silk. Thanks.