U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

don r. on 5/4/2016
Rating: 5 out of 5 stars

confirm with location that equipment is available. I was sent to another location initially by customer service and they did not have the equipment. No problem with the location, only 800 customer service.

anizio l. on 5/3/2016
Rating: 5 out of 5 stars

Everything okay I like it do it for anybody sing like me thanks.

JAY K. on 5/2/2016
Rating: 5 out of 5 stars

The staff were friendly, checkout and check-in were quick and everything worked well. I'm not a huge fan of the extra fees, but even with them it was a positive experience overall.

Brian c. on 5/2/2016
Rating: 4 out of 5 stars

the new manager was very friendly and I appreciated her help.

Alicia H. on 5/1/2016
Rating: 1 out of 5 stars

Associates stand around talking amongst each other while customers wait for service. I waited 12 minutes before the manager Lindsay placed her call on hold to ask one of the associates conversating with each to assist me. I was then assisted & given wrong info & equipment. Even the return was poor, 1 of same associates left me standing outside next to truck for nearly 20 minutes while she talked on her cell phone... Ridiculous. I went inside after being annoyed. Once again it was the manager Lindsay who came to my aid. I will never return to this location if no change in associates or quality of service. I'm amazed the staff is still employed, does Uhaul not care about retaining customers Thanks to you Lindsay..... Plus hire some hahalfway capable help...

Tamala T. on 5/1/2016
Rating: 4 out of 5 stars

The overall customer service was great. Lindsey, the store manager was very professional and made sure our needs were met.

Robert H. on 4/28/2016
Rating: 1 out of 5 stars

I was directed here 24 hours in advance because they "had" the town dolly. I picked up only the truck and left my car to load the truck based on the advice of the counter person. He advised me to come back after loading and then they would put the car dolly on and load my car. When I returned at 3 PM, I was informed they did not have a working car dolly! The solution was for me to drive to Colonial Heights (25+ miles) and pick up a dolly there. So 90 minutes of my time is wasted picking up the dolly. The Broad St location did help load my car on the dolly. Why was I sent there in the first place when they didn't have the equipment in working order? Why was I told everything was fine at 10 AM and at 3 PM it's not going to happen? Why does the customer have to fix your problem on equipment availability? Completely unsatisfactory experience with the reservation and pickup process - this is NOT customer service. The location in Colonial Heights was very helpful to hook the dolly.

Todd T. on 4/27/2016
Rating: 5 out of 5 stars

It was great customer added service feature to have a couple on the team hook up the 6 x 12 open trailer although I had read the documents and could have done so myself. The help did forget to hook up electric connection but that became evident upon testing lights. As I was leaving another associate ran up alongside me as I was driving across to parking lot to leave to double-check that coupler knob was properly tightened. Great experience. Will definitely return next time I need a trailer or truck.

DAVID B. on 4/26/2016
Rating: 4 out of 5 stars

The truck windshield had long cracks in it. The man who checked me in and out was nice and efficient. Understaffed maybe.

john t. on 4/25/2016
Rating: 5 out of 5 stars

Great experience! When I came into store, young man met me and was totally helpful in figuring what size trailer I needed. on returning same young man met me in parking lot and checked me out quickly. no waiting at all. would recommend this location to everyone.

John S. on 4/25/2016
Rating: 5 out of 5 stars

The attendant was superb. Thank you

SUSAN M. on 4/22/2016
Rating: 5 out of 5 stars

Walter especially was so kind and helpful in terms of making this rental experience pleasant and smooth. He's got a great Customer Service attitude - which stands out among other businesses.

Tammy K. on 4/22/2016
Rating: 5 out of 5 stars

I wish I'd paid more attention to the gentleman who helped me because he was super friendly and courteous. One of those rare people who seems to enjoy his job and helping others.

FIONA M. on 4/21/2016
Rating: 5 out of 5 stars

Great experience all 'round. Thanks!

Brian B. on 4/18/2016
Rating: 5 out of 5 stars

Staff was great -- a wonderful team of helpful, friendly, fun associates!!

marquis t. on 4/17/2016
Rating: 5 out of 5 stars

Very pleased overall with customer service and help, very manerable, helpful, and knowledgeable about product and procedure. Also answered any questions or concerns I had.

Teresa M. on 4/13/2016
Rating: 5 out of 5 stars

Everything was great!

gerald h. on 4/12/2016
Rating: 3 out of 5 stars

We made our reservation by phone and arrived there to find out they did not have any truck available. The girl there did not know much about other U-haul areas in Richmond/GlenAllen. We did call the phone reservation desk and found the second area 10 miles away.

Jennifer B. on 4/12/2016
Rating: 2 out of 5 stars

Had I to call 3 times to get my email to confirm my reservation, because they had my email address wrong. Also they give no kind of discount for Military, AAA or AARP, found out after I made the reservation that Penske would have been cheaper. Also when we went in to pick up the U-Haul we stood in the store for a good 10 mins. before an employee showed up in the show room. Also the location they gave us to drop off the U-Haul was not the right place.

Thomas M. on 4/11/2016
Rating: 4 out of 5 stars

I was very pleased overall with the service I was able to take care of everything online and pick up was a breeze very new and we'll maintained equipment.

john b. on 4/11/2016
Rating: 5 out of 5 stars

They stay quite busy. Could use a little help during busy days and certain hours. Great to work with. Tks jb

robert V. on 4/11/2016
Rating: 3 out of 5 stars

I only rate it average is that the location is dated, crowded and is difficult to maneuver a vehicle in and out. Broad & Westmoreland is a no u turn light and cannot access the location without knowing the back streets. Could be difficult for someone that does not know the area.

Bill C. on 4/10/2016
Rating: 5 out of 5 stars

very pleased with equipment and service

John P. on 4/9/2016
Rating: 5 out of 5 stars

Very pleasant experience.

William F. on 4/4/2016
Rating: 3 out of 5 stars

Employee failed to return my hitch adapter when returning the trailer, now I have to return to the store.