The person on the phone confirmed my drop off and I left my key and I got charged for 5 extra days for no reason. 3 random men came out of the garage asking me for the key telling me they were the valet. The U-Haul person on the phone told me to ignore them and put my key in the door box and they would have the code if they worked for U-Haul. They disappeared.
TAYLA R
Starr Street Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ridgewood, NY 11385
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Staff should stop playing video games instead of helping with drop off documentation
Keith CThank you!
Anastasio LIf the next customer returns the truck before the time, they should not be charged extra for hours they did not have it. Also, the phone number does not work and no one has answered my email about compensating me for the unused hours.
Siara-Lauren BI had to wait for around an hour for someone to check me in
Olivia K