I had a lot of issues switching to this dropoff location, Waited for 3 hours because the “system was down” or so i was told was charged for another day even though i waited there for 3 hours trying to get it switched it was just very time consuming and exhausting.
DUMARCK B
Starr Street Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ridgewood, NY 11385
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The Staff was very helpful and nice
ROBERT MArrived on time to pick up U-Haul truck that was reserved two days prior only to find that they overbooked. There were two trucks available and five people waiting. The young man working had to text his boss to find out what to do. Everyone was told it would be 15-20 minutes each time the man contacted his boss before he would receive a reply. The young man kept telling everyone "it's not likely you'll get a truck today." We called every other nearby U-Haul and other truck rental companies only to be told no trucks were available. After two hours of waiting for the boss to get back to the young man, we decided to leave and on our way out a couple pulled in with their U-Haul van to return. We went back in and reserved that van, which took another half hour. Because of this two and one-half hour delay in moving my son, it delayed us from leaving the city on time, which caused us to get stuck in three hours of traffic. We finally arrived home in NJ at 8:00 pm. The entire process was stressful and unacceptable, especially since U-Haul boasts that "every reservation is guaranteed." I will be requesting a full refund. Incredibly disappointing and frustrating.
NORA AI had an emergency and they were able to help, that mattered. I made another reservation for the end of month, and they took the time to listen and understand my needs.
DENNIS XFrom start to end. Amazing service!! Will definitely be back. I'm a frequent renter
BENTZION W