I rented a 9' Cargo Van from this location yesterday for about 4 hours, vehicle was returned to the same location, the guy took the keys and said that's everything. There was no damage to the vehicle, and vehicle was returned clean. To my surprise when I opened my invoice this morning, I noticed double charge for the rental fee, and the return date shows as if it was returned this morning ( while I was dropping off my kids to school ). I guess it's a good thing that cameras take a geolocated pictures timestamp, which I will be able to use when disputing those charges.
Pawel K
Starr Street Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ridgewood, NY 11385
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Customer Reviews
- 3.5 Average Customer Rating
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The location was extremely cryptic and not forthcoming with deceptive marketing and charging practices. Upon receiving my bill I complained to the in person representative who simply gave me a customer support number and had no interest in the fact that my quote and my statement had 0 similarity whatsoever. Horrible service and now I’ve spent hours dealing with hold times and customer reps. I genuinely have only ever had great experiences with U-Haul in the past and now will likely never use the service again.
Shane PThe apps was extremely quirky and did not allow me to return the truck. Despite the fact that I returned it the same day, I was overcharged for an extra day of rental plus an extra day of insurance.
Bosco LI am hesitant to put any higher of rating for THIS location as the tenant was not on location per specified time AND the owner of this facility ignored calls, had his phone shut off and there were four other customers waiting for assistance which only came after an hour plus past the opening time. One person had remarked that the owner does this regularly (Denis the owner of this location) keeping his phone off and ignoring calls. I have been here one other time and the gentleman named, Andre is amazing and Andre even came in on his day off to help out the waiting customers on Feb. 6th 2026. Perhaps Andre should be the operating manager.
Mickey FMake sure interior box-light is in working order. Cover was not attached, and bulb out.
MICHAEL R