Truck needed front end alignment. Toe in was off. Made it more difficult to drive.
JOHN W
Discount Automotive & Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke Rapids, NC 27870
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent, prompt staff, couldn't have ask for better service
JOSEPH JEverything was perfect. Great location excellent customer service.
SHAUNTE HOn 3/5/25 I placed an order ( 25972730) for a 15” uhaul from Discount Automotive & Tire ROANOKE RAPIDS, NC 27870 (252) 535-2313. This was my 3rd time booking a uhaul in Roanoke Rapids NC. Within the month. While outside I started the online check in. I have used mobile pick up before (also used it for the last pick up) however I was prompted to put in a reference and left waiting outside for approval while there was a storm starting in the area delaying the process. After about 5 minutes of waiting outside, I received a phone call from +1 (833) 399-0504 stating they were a uhaul representative stating that they were waiting for my reference ( My mother Stephanie Smith) to pick up the phone however they did not. I advised the representative on the phone again that I have never had this happen and this was my 3rd time renting a truck within a 2 week period and this was a first. The agent stated they had to “verify who I am” because I have an “out of state license.” I have used my same drivers license each time considering I physically live in Georgia and was in town helping my mother and grandmother move. Once I advise the agent that I was not happy of this and l can just cancel the order and I use another company I was magically “approved” mind you without speaking to the reference because my mother never got the call in which she was waiting. When I went into the actual store to retrieve the key (mind you it was already almost 11am in which my reservation was at 10:30am. I entered in which I saw a woman standing on the another side and did not acknowledged me. I’m assuming she was the agent who called and told me I had to have a reference. I stood there and finally someone came to assist. I advised I was supposed to have the keys for the uhaul at the ready and explained what happened. They saw that I was upset yet still calm and professional and tried to make excuses stating they had to scan my ID, or other things etc. I advised that they didn’t have to do any of that because I had already did it and this defeats the purpose of a mobile pick up. I there was a gentleman there trying to make things right but he also saw I had done everything needed in which he finally was able to give the keys. I was unable to upload photos due to the agent approving and issuing the contract without me doing so however I still took video/photos of the truck before with the time stamp. I am very dissatisfied with the experience at this location and i have to question whether I will us this service or another company going forward.
george sNo real interaction with staff except to hand over key - the truck was processed several hours later and no problems arose (gas level st 1/2 and no damage or excess miles assessed. No surprises which was nice!
STEPHEN F