Due to this being over the holiday weekend I had to book this online. The reservation was confirmed. We arrived early and store was closed. That was fine as my pick up was 3pm. The young lady arrived late so it had me panicked as I was visiting and my car broke down unexpectedly. Tow companies were trying to charge over $1k to get it back to GA. Renting the U-Haul and hitch was the best and cheapest option. The young lady was super quiet, didn't greet us, no biggie. As she was checking me out she stated the truck I ordered was not available I asked if she gave me something different would it be same cost, she stated yes. Great! After about 20 or 25 mins we completed everything. She handed us the paperwork no instruction on which uhaul or hitch. I had my niece go back and confirm. The truck and hitch were in 2 different places. OK! We find the uhaul and back up to the hitch. No instructions or help offered. Luckily my nephew has his CDL and was able to help figure it out. Again no worries we did our own research and got it connected. Now here is where I was like what the heck. We drive off to get the car. (I had called the local police at the cabin to inform we would have it removed from the side of the road by 4pm.) The U-Haul didn't have much gas, but we felt it was enough. We get the car connected and what happens the tire on the hitch is flat once we finished connecting it. (Low gas and low tire) We had to drive back down the mountain at like 15 mph to ensure we were safe to get to a gas station to get gas and air. It was already a stressful time and this just made it even more nerve wreaking to have to deal with that. I really wish customer service improves across all business. It has become so below average these days it is crazy. It takes nothing to be kind and helpful.
CHIMAREE M
Capps Auction Firm LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Robbinsville, NC 28771
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Customer Reviews
- 3.0 Average Customer Rating
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If the cashier's husband wasn't there, I wouldn't have been able to lift the UHaul out of the mud to attach to my hitch. The electrical connector was dirty and I had to clean it off before connection to the truck.
SAMUEL BThis is a junk dealer not a U haul Store. Had to drop the trailer in a "Swamp". No lighting poor, poor. and poor. if I could have given it negative numbers would have. Spoke to the Regional Manager who handles this account before we lift town, must have an alternative location?
William YThere were empty snack wrappers in the cab and crumbs everywhere. I had to sweep out the cargo hold because it had debris. When I arrived in St Pete, I discovered a 4" X 4" tear in the sidewall of the passenger side rear tire. I failed to properly inspect the truck before I took it, so I do not know if the tire was torn before I took the truck, so that is on me. But this Capps Auction Firm LLC is an embarrassment to the U-haul brand. I will never rent from them ever again.
Philip Hno answer to phone calls
JK H