The facility itself was fine, but I had reserved a one way trailer from Kelowna, and 48H prior UHaul called and told me the trailer would be required to be collected 2 hour drive away to a whistle stop over a mountain pass. While they were quick to point out that in the contractual fine print they were in their right, this was not prominently noted or displayed when I confirmed it online, or at least believed I had confirmed it. Was too late to make alternative arrangements when I’d already travelled to Kelowna for pick up, they had me over a barrel and I had no option but to make the two hour drive to pick it up.
Scott N
Rock Creek Husky
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rock Creek, BC V0H1Y0
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Customer Reviews
- 3.5 Average Customer Rating
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I answered yes to "Was this location clean and inviting". It was clean but not very inviting.
NORMA BAbove Average due to fast pickup and drop off!
CAROL FThe U-Haul app didn’t offer a convenient drop-off location near my final destination, but the staff went out of their way to guide me and ensure the trailer was returned where I needed. Excellent service!
Robert BMy bill was wrong I got over charged. They gave me a truck and as soon as pulled away check engine light came on ,I took it back and then exchanged it for another one he just threw me the keys and said its out there somewhere. The km on the first truck was on my contract they did not update when I traded trucks so I was over billed by $322.00 when I questioned it they said your card has billed please call uhaul directly I did and still nothing .So NO I wouldn't recommend this joke of a place to my worst enemy
Kurt W