Charge 50 dolars just for 1/2 hour late ?? I RENTED FOR 5 hours the rate was 90 dollars so I paid more than half price just for 30 min , you are the worst
BRIAN R
Rock Creek Husky
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rock Creek, BC V0H1Y0
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Customer Reviews
- 3.5 Average Customer Rating
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AT4789X (License plate CCE547-ID) We rented this trailer to transport our 2006 Chrysler SRT one way from Midway, BC to Kelowna. BC. We assumed everything would be provided. 1) The transport trailer 4 pin connection was too short...it was only able to be plugged in to the 20' u-haul straight on..with no extra give in the wire. Any movement to turn left or right pulled the pin plug out of the socket. We picked the trailer up in Rock Creek and he had no extensions to accommodate the too short pin plug. 2) You could W-40 the rotating handle joint that raised and lowered the hitch stand. It was very stiff while we were turning it around and around to raise the trailer transport up. 3) Maybe give some instruction to your pick up locations on how they can guide a new person renting a trailer transport for the first time. We didn't realize the sides above the tires could swing down giving access to the car doors to be able to swing open. The rental guy didn't know anything about how to operate the trailer transport. We figured it out after climbing through the trunk of the car to pack stuff inside the car.
Michelle CAll was good, however the computer did not take into account t the special agreed upon price for us to return van to Fort St John where it was needed, I didn’t notice until the morning of the 15th (that’s ok Madeline in Florida help desk caught the issue & fixed it). **note - lots of emails and texts but can’t read them when you are driving and then balls to the wall unloading all day - was sent notice to return to Chetwynd, good thing I called Madeline as that was sent in error.
PATRICIA GWe had a problem with the parking brake during pick up and there was no one who knew how to engage it so I could be on my way. The 6x12 Uhaul was old and damaged and the inside all scratched up and filthy, I made sure to get her to take pictures because I wasn't about to be blamed for it's condition. We had to clean it before loading it. For long hauls you should really make sure the trailers are in full working order and maintained for security, even the latch to the hitch wouldn't quite attach properly without a few men dropping it on. Was not an easy or smooth experience. You need to have more knowledgeable Uhaul installers at every location. You also didn't have a dolly which I reserved and I had to find out when I got to the location to pick up that there was none available. I wasn't too impressed.
Bryna WMake sure tires aren't flat when you receive a reservation.
DARRIN J