The agent told me I could return the van to any U-Haul close to my destination. I asked him multiple times and he said yes “You just have to call U-Haul “. The next day after I had moved , I called U-Haul to inform the I wanted to drop off at a U-Haul agent at 02324 (Bridgewater ) and U-Haul said “No” , that the reservation was an in town reservation. Like I just go back and drop it off there else if I choose to drop off at another location, it comes with a crazy charge. I was really disappointed, like really disappointed, why lie to me, why did the agent no make the necessary changes before I took the van. Well I had to drive back to Boston at an extra cost of gas and also uber back to Bridgewater. Really disappointed
Uzochukwu O
Emporium Gas & Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roslindale, MA 02131
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Lisa GIt was very difficult picking up the Uhaul because the attendant was managing both Uhaul pickups and gas station purchases. Additionally, our truck was stuck in snow and behind other Uhaul trucks, so we had to ask the attendant to move one of the trucks in order for us to get out. A five minute process ended up taking at least 30 minutes. One of the rear tires was also flat(which we noticed after we picked up the truck), which is a driving hazard. It's a good thing we only drive a few miles, because my husband and I did not feel safe traveling in the truck.
Ethan SEssy pickup although they didn't have dolly. Overall hood experiences
YHINNY MThe van had no gas, and while there was someone at the gas station who was helpful, they didn't seem to have any ability to help, which I don't believe was there fault. I blame U-Haul for that. The app is horrible, and when I spoke with customer assistance, they were equally unhelpful.
Lesae B