The pickup location was changed by U-Haul 24hrs before the pickup, even though we had made the reservation 1 month earlier, adding an hour of driving (return trip). When we got there, the trailer was covered in thick, hardened snow which we had to clean ourselves, and shoveling was required to clear the lot in front of it for hitching. Once we were hooked up, a text message requested we take pictures of the trailer using the U-Haul app - except the app was glitchy and the process could not be completed (2 photos would be uploaded, and then an error message would pop up). Most importantly, the staff was not properly trained using the software and hardware to process the contract; it took 1.5 hours from start to finish (leaving with the trailer) which was more time than it took to actually load the trailer with our belongings.
MICHEL E
Hirtles Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sackville, NB E4L4S3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Would love to see this location get a bigger fleet of vehicles/trailers to give us even more options when renting. Hopefully they will be able to expand.
Brian DEnsure that the rental agreement is fully fulfilled. Truck and trailer were not connected and ready. No blankets available.
PETER JIt was very clear that the vehicle wasn’t cleaned before we rented it. There were old French fries and cigarette ashes in the door. They gave us a vehicle that had next to no gas and then charged us as if it were a full tank. Very unhappy with my experience. Will not be returning or recommending to anyone.
Connor MMy recent rental experience was very poor and I felt that there was gross negligence in safety, staff training, and a complete failure of customer support, resulting in significant financial, health, and emotional distress. 1: Critical Safety & Operational Negligence a) Faulty Equipment & Dangerous Advice: The initial trailer had non-functional webbing. When this was noted, the staff member suggested an unacceptable and dangerous solution: towing the vehicle with only one securing strap, a clear violation of basic safety principles and cargo securement laws. b) Technical Incompetence: The owner and staff struggled with basic securing procedures (threading the ratchet, securing chains). c) Regulatory Violation: The attempted setup and advice are a direct violation of the National Safety Code for Motor Carriers Standard 10 (adopted by New Brunswick), which requires adequate, securement systems that prevent load movement. d) Establish Safe Staging Area: A designated, safe, off-street staging area for necessary documentation (photo taking) must be established to prevent future customers from being forced to stand in the middle of traffic (Main Street) during inclement weather. Provide protective covers for electronic devices customer needs to use to photograph the truck and trailer. Section 2: Unacceptable Financial & Health Burden U-Haul's operational failure resulted in me personally absorbing significant, unnecessary costs: a) Forced Diversion & Lost Time: Driving to Berry Hill, NB and back to Sackville, NB to collect a functional trailer wasted over 2 hours and required extra gas/mileage. b) Health and Financial Impact: The major delay caused by this failure disrupted my schedule, forcing an overnight motel stay due to severe fatigue, further adding to my financial and physical burden.
JULIE J