Drove the truck 16 mile everything operated smoothly couldn't have been better
arthur s
Self Serve Lumber Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Johns, MI 48879
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Extremely rude and inconsiderate manager (John) at this location. Had a really rough day, got the UHaul home and had to go on the side of the lawn to back in (long driveway) but it got stuck and had to pay for a tow. Paid around $550 for absolutely nothing (even charged me extra for gas on my bill even though I had it filled to exactly where it was when I took it). We were hoping that they wouldn’t be completely heartless and maybe give us a credit since we wasted our entire day waiting for the tow truck to arrive, but all we got was an extremely rude call from the manager trying to make us feel dumb and clearly did not care at all. Zero customer service skills and I can honestly say this was my worst experience ever dealing with a business. I know this isn’t how most UHaul locations operate and I rented at a different location today and had a great experience. I will continue to rent from UHaul but never EVER from the Self Serve Lumber Co. in Saint Johns. Over $700 later I was finally able to get a few things unloaded from my house.
Cameron SI'm sorry that I didn't get any names, but the person who helped me at Self-Serve Lumber was very friendly and helpful. The truck was all set and ready to go. They even took some off of the bill when I didn't use the truck for as many miles as we thought. Thanks!
Christopher HGreat service, considerate and as helpful as they could be!! Really wish I would have rented from them!!
ANTHONY LNothing it was great!
DAWN L