We rented a truck and a car hauler, we were moving 2100 miles, we took the truck and the trailer back to our old house, we smelled something funny but didn't think anything about it, by the time we loaded up the truck and put the car on the car hauler we noticed that there was ruts in the gravel on our road and it was coming from the front tire on the car hauler, The break was completely locked up so we called U-Haul they sent a technician out it took 5 hours for the process, when I talk to U-Haul customer support they said to just drive on it and it should come unstuck, we requested a new trailer three times every time they deny it, we had 6 days worth of motels scheduled and we was on a tight time frame, the U-Haul technician that came out to fix it said that it had been looked at before and beat on and pride on and was not fixed, U-Haul wanted us to just drive down the road with it, there's a problem with U-Haul if they don't check their equipment regularly how do you know when you get a new trailer that is not going to have the same problems or worse, about 3 days into our trip I got a call from the district manager, that was a joke he basically told me mechanical things go wrong, I told him you're right they do but it's your responsibility as a rental company to make sure they're safe for your customer and they didn't do it. All in all this was a horrible experience for me and my husband and you haul offered us $50 off of our next rental That's like a slap in the face, and they also acted like it was our fault that this problem happened, I told the district manager I paid $4,000 to make sure that this equipment would get us to our destination and I feel like the problems that we went through and the hassle that we went through they should have at least discounted the $4,000 not all of it but they should have gave us some of our money back because it was a real hassle, The actual place where we rented the U-Haul never called us back and they were supposed to. We also contracted to have 12 blankets and a dolly, we never got the blankets and the dolly was in disrepair and didn't work correctly it was old and rusty and the rollers on it didn't work so we had to use regular dollies for refrigerators and stuff, this is my opinion I would not recommend this to anyone.
Karinna G
Route 66 Show Me Clean
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Robert, MO 65584
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I came to rent a trailer. The gentleman did everything for me, hooking and unhooking the trailer. Very nice!!!
GERMAINE WVery attentive and polite. Excellent service.
HEATHER JNot thing. The young man is fantastic every time I go there.
Pauline MMy experience was perfect!
TAMERA P