They helped me get a truck same day! Excellent customer service. Very helpful
cesar g
Route 66 Show Me Clean
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Robert, MO 65584
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I went to this location to drop off the equipment I rented. The hours were posted for opening at 7:30 am. Nobody was around so I called the number listed on the door. I got no response stayed there almost an hour. Called multiple times left messages never heard anything even till now. I called the place that the contract said I was supposed to take it to which was almost another 200 miles away from where I told them I was going. I was told it was an open reservation and could return it to any U-Haul because it was supposed to be made more convenient for the customer when I called the number that was listed a lady named. Rachel answered. She was really rude. Customer service skills were very lacking whenever I try to explain the situation to her, she said I would encourage additional charges because I was returning it somewhere that was not listed on the contract and I told them I was going to the army base at Fort Leonardwood, Missouri and the customer service representative put on there as an open reservation. I explained all this to the lady Rachel, who was supposedly a supervisor and she said she would not help me. I really hope the phone call was recorded, cause she was quite rude. Kept trying to terminate the call whenever I kept asking questions she told me I was being very disrespectful and rude to her and that she’s a human and I wasn’t gonna speak to her like that I never cussed at her or anything and I told her I was the customer and she needed to help me and we ended up not resolving anything as I ended up leaving the Equipment at the U-Haul on Route 66 and taking multiple pictures and videos to show that I had returned it it was not a good situation. I never received a phone call from anyone on return or anything to even though you guys had received it very, very disappointed in the customer service.
James REverything was awesome and professional
MICHAEL HThe manager was friendly and helpful
AARON GNothing. Excellent
VENSON S