Parking lot is small & busy (party store business). The yard person didn't check the signals & safety checks - just hook & go.
ROBERT S
Galaxy Party Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salinas, CA 93901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Clean out the inside of the covered trailer. Mine was filthy with grease/oil stains and full of confetti. I had to sweep it out and put down cardboard so as not to get home stuff dirty.
DAVID HWe had a below average experience picking up our U-Haul trailer from this location. The biggest issue was their unclear policy of canceling reservations if not picked up within an hour of the scheduled time. We have rented from other U-Haul locations before and have never encountered this policy, nor was it clearly communicated. When we arrived just over an hour after our scheduled pickup time, we were surprised to find that our reservation had been canceled without any notification. This caused a long and frustrating delay. We had to search for parking, wait to be helped, and create a new reservation. The trailer we had originally reserved was the only one they had in that size. Apparently, someone else had rebooked it after ours was canceled. Fortunately, those individuals were also late, which was the only reason we were still able to get it. The timing did not make much sense since we were only about 90 minutes late. We also later learned that our drop-off location, which was never confirmed with us during pickup, had been set to a location 25 miles away from our home. Since this was a one-way rental, we expected to be given a reasonable drop-off point or at least consulted before one was assigned. To make matters worse, once we got home, we found the trailer had not been cleaned. It contained used rubber gloves and even a condom, which was both gross and unacceptable. This ended up being the longest and most frustrating U-Haul pickup we have experienced. Clearer communication, cleaner equipment, and better customer service would have made a big difference.
Matthew RThe lady at store was very friendly.
KIMBERLY FQuick easy and perfect transaction
Anthony G