Stop charging for mileage if the customer has to refill the fuel used. It's a scam
Timothy L
Galaxy Party Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salinas, CA 93901
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Customer Reviews
- 4.0 Average Customer Rating
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I was set up for a mobile pick up after hours at 7:30 pm. I called the location at 2:30 pm to confirm that they would indeed remember to set up the mobile pick up. I called to remind them as other locations in the past have forgotten to set this up. The lady at the location was very rude and said she never forgets to set up before leaving for the day. When I arrived at 7:30pm, I could not pick up the truck as the truck was not assigned to me in the system, there was no code for the lock box and no key. I called the 24-7 share number. The call taker was very nice and helpful. She looked for other equipment but nothing was available except one truck 55 miles away. She changed my pickup time to 9am the next day so the truck would be available to me at the original location when it opened. When I arrived the next morning, no explanation was given and again the original rude girl. I was to be onsite at 7 am. This is why I booked the truck for the evening before. I ended up being 3 hours late onsite. Arriving at 10am. I had labour pre set up to help me. I had to pay 3 men for 3 hours each that they had to wait for me.
ANGELA MCharged me 3 times because of employee error U-Haul is still holding that money the workers offered no help stuck me with 114$ dollar bill instead of the 57.11$ my ORIGINAL receipt .worker error on there part for not checking in the equipment has cost me not them would not recommend going thru this to anyone else U-Haul takes there sweet time fixing this issues but is lightning quick to hold on to my money
MAURICIO VDoes anyone operate a real U-Haul truck rental in Salinas? The largest one didn't have a late drop off option. The one I went to was operated as a side gig for a party supply store (Galaxy Party Supply). Their phone number only had a message in Spanish, and when I arrived to pick up the truck no one on site spoke English. In broken Spanish and with a print out of the reservation we worked through a rental process until an employee who spoke English, who I assume was offsite, arrived. Both of the counter staff at the party supply store were frantically calling him. I probably lost about 20-30 minutes. In the end the truck (10' box) ran fine. It was a bit dirty inside, but not a big deal. I made it back to the party supply place and dropped off the key about 10pm. Not to be misconstrued here. The two women behind the counter were courteous and tried their best to work with me, but simply couldn't complete the tasks to print the paperwork, so I have nothing against them. I assume they are operating via a franchise agreement, which is fine, as long as U-Haul ensures any franchise operators have staff that can speak English. In this part of California, having Spanish speakers is a plus, but English is still the primary language. I was less than a minute from calling another U-Haul rental place about a mile away when the young man who spoke English appeared and completed the rental transaction. Just about the craziest U-Haul rental experience I have ever had in 40 years of renting U-Haul trucks.
Paul BBest experience i ever had with uhaul. The owner was very helpful and great customer service. I will recommend everyone there and I will use there service again.
JHULIEMAR G