The speedy mart location was a disaster I went there to pick up the truck on time Saturday morning. The system was down so I had to complete the process on my phone while the owner/ manager looked at me. When I got the truck the dolly I ordered and payed for and the furniture pads where not included and I left without them, again the manager was not bothered by this when I returned the truck and said I should call the number to get my money back?! NO HELP AT ALL. The truck was covered in bird shit and overall this was not what I was used to from Uhaul. Now I need to figure out how to get a refund on the items that where not available.
DUNCAN G
Speedy Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78217
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- 4.0 Average Customer Rating
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I would not recommend using U-Haul right now. I’ve used them for every move I’ve ever made, but this time they tried to charge me a $240 wrongful drop-off fee. When I looked up where to return my rental, I went to an address that showed after-hours drop-off, so I followed the instructions. The app never told me it was the wrong location. If it had, I would have gladly returned it to the original pick-up site. I didn’t even drive 40 miles, yet my rental total came out to over $250. That is ridiculous. The system also doesn’t explain that for in-town rentals, it automatically sets your return location to the pick-up location — which is confusing and misleading. Moving is already stressful, but this situation pushed it over the edge. This needs to be fixed.
KIMBERLY SAll was good. Friendly and helpful.
DIANA AMovers purchased through your website are affiliated. Yall suck and are scammers.
KAYCEE CThe location I had to pick up from was ok. However, it is 6 miles further from the location I had chosen. At $1.19 per mile, that cost an additional $14.28. I believe customers should receive credit for the extra distance. What if the unit I wanted was 25 extra miles away?
CHRISTOPHER A