The 10ft uhaul I reserved was not available upon pick up. They offered to upgrade me to a 15 ft truck which was hard to maneuver and fit into the moving location. Furthermore, it took 25 minutes to check out of the location because of the change and I left the lot at 1:09 pm on 9/6. I then returned the truck at 1:01 pm on 9/7 and was charged for an entire additional day. I am planning to contact UHaul later today to seek a refund for the extra day charged and inquire about their guarantee if the vehicle reserved is not available upon arrival.
BEN D
Car Rental Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I reserved a Cargo Van. When I arrived, there was no cargo van available. There was a larger truck available, and I was told that I could either pay for the larger truck or I could not rent a vehicle at all. This is an odd way to do business, as it was not my fault that the cargo van wasn’t where it was supposed to be.
Michael KHonor the origination reservation. We had to go to three different locations before we finally were able to find the U-Haul that we reserved two days prior.
KYLE MMy drop off time was 1030 am i dropped truck off before 1030am but was still charged for another day
PATRICK SVery clean and very easy!
CHRIS B