It was quite frustrating that I had to drop off the supplies in the Uhaul (dolly and blankets), and then drop the Uhaul at a parking lot not at the same location. Worse is that there was no notification of this until I was trying to drop everything off at this location. The customer service person was excellent and tried to help me get it all done. But the communication regarding dropping off was not good.
Amy M
Cortez Hill Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92101
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Customer Reviews
- 2.5 Average Customer Rating
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Drop off lot inconvenient being two blocks away from office. Not disclosed at time of reservation unless I overlooked it. Vehicle needs brakes checked...shakes badly when braking above 50 mph.
WILLIAM RBoth side mirrors were loose and you couldn’t view either side of the truck well. It was quite a pain to be able to switch lanes. I’d recommend getting both of the mirrors fixed on the vehicle
Stephanie CI would like to point out an issue with my rental experience. When I booked the vehicle, I clearly declined all insurance options. However, when I arrived to pick up the keys, the person assisting me added insurance without properly informing me, and I ended up being charged an extra $30. This was done automatically without my clear consent.
Vladyslav KDrop off address actually incorrect and more information could be provided about drop off requirements. Luckily sufficient time had been accounted for but the process of parking two blocks away in a lot as a slave to painful one way streets could be better communicated up front. I'm really angry about being charged the extra miles given the difficulties faced dropping it off.
TIMOTHY M