Truck was not clean and fuel level was incorrect.Simon T.
Trailer Rental & Towing in San Francisco, CA at U-Haul Box Store of Downtown
One-Way and In-Town Local Rentals in San Francisco, CA 94103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I got ripped off please contact me immediatelyBYRON E.
Not happy with the quality of vehicle. The gas economy was very poor and the hand brakes need repair.SURYADEEP G.
You could employ friendlier and helpful customer representatives!MACARIO D.
This was my first time renting a truck from U-Haul. I decided to try it out because of my positive experiences with buying boxes, tape, and tools when I've moved apartments. Today however I learned the dark truth about the scam that is vehicle rentals. In the morning I went online and reserved the 9-foot van for 12:30pm. I had no trouble dodging the digital upsells and was satified with the estimated $45 cost. Vehicle pick up also went smoothly. The staff was friendly and the app mostly worked. 50 minutes later, with the job successfully handled, I dropped off the keys and headed home euphoric with the feeling of a job well done. I should have known better; that one ought not rent a truck for less than an hour unless it's a matter of life and death. At 3:30pm I received an invoice. Here it is, summarized and annotated: $19.95 - Base Rental - As advertised, no complaints. $ 5.00 - Furniture Pads (6) Rental - Upsold on these, good job Sales team. $ 1.26 - Mileage Fee - Seems fair to me. $ 3.50 - Taxes - About 13%. $15.03 - Fees - Environmental, Facility, COVID. Sketchy, but fine. $25.00 - Cleaning Fee - What the fuck? ------------------------------------------------ $69.80 - Total - Rounded _up_ for my convenience. Per the email's instructions, I called customer service to start a dispute. After 40 minutes on hold I was connected with a friendly representative who informed me that site manager had tacked on the ridiculous $25.00 fee because "the staff had to refold the furniture pads." It was at this point that I finally understood my folly and embraced the cunning of the Arizona-based publically traded company. I had been had! I begged the representative to let me return to the storefront to fold blankets for $4.17 a pop. No dice. So the fee stands. Congratulations to the corporate office for extracting an additional 95% percent fee for absolutely nothing. You deserve it. I'm proud of you. I love U-Haul! MarcosMARCOS G.
Charged me for gas but did not communicate to me beforehand that I would need to fill up tank. Contract was not sent to me until after I returned rental.Justine W.
Didn't include the things I ordered. Employees were rude on multiple accounts. I keep using UHaul because I have no other options in my area, but they are consistently a terrible experience.Travis P.
Incorrectly assessed liability and damages of broken door. Employees were rude, belittling and do not understand the difference between causation and correlation.YI Z.
The truck was good but the employees were not very friendlymaria B.
Parking and access/egress is tight and a little more helpful signage would be welcome!MILESFRANKLIN L.
You could have an app and a website that are not full of bugs and you could have friendlier staff. The last person I talked to, when I gave the keys back, was great. Everybody else I encountered (that's 3-4 different people) were unfriendly and unhelpful.Julie J.
The truck was parked at a spot that was impossible to get out, the app is horrible it was giving me so many error messages while trying to follow the check in process. The people at the location had very bad customer service, I would never go back or tell anyone to go to this location.Kyuhee K.
Counter Agent Mo provided me with outstanding customer service. It is due to this experience that I would recommend this location to a friend.Kelly D.
I was not provided with any information regarding what to do with the vehicle after hours. I was very worried about getting charged extra and not knowing where to park the vehicleIan W.
Your system was very slow. The check in on the app was taking longer than 15 minutes to go through so I had to go inside and even then it was a bit slow.Paul L.
No problemsP F.
Nothing.everything was spot on.MOUNIR M.
The employees at 100 Valencia in San Francisco mission are the best. So personal!Lillie S.
Employees are great at 100 Valencia in Sf Especially the woman milie. U-haul take care of your employees, good employees are hard to find. I know by experience, I my own businessLILLIE S.
I'm told assistant I don't want CDW cover but end up I'm got charged for that. never do u-haul againPHOEMSAKUN S.
The van had spills in the cup holder area and the inside was generally not well cleaned. The service member was incredibly kind and helpful though!F William W.
Disclosure about your pricesBernardo W.
I arrived 15 minutes early to my appointment to be told had I arrived 15 minutes later I would not have been able to pick up my order. The store was not scheduled to close for another 30 minutes. When I returned my vehicle I was unable to confirm my location on the U-Haul website. There was no bypass option. I had to reset my app password and use the app to return the truck.Justin L.
I am a 100% satisfied customer with the U-haul location on Valencia st. Is a very quick in/out, very helpful staff . I would definitely recommend this location to anyoneMarvin P.
I was charged 10x too much for gas. Not cool.DEAN G.