The service here was horrible. I was talking to one of the employee but couldn't hear clearly what the employee was saying because he was wearing a mask and there was the plastic shield between us. since I couldn't hear it I asked couple times to repeat what he was saying and he just said the fuck it to me. Horrible experience and poor customer service.
Moving Truck Rental in San Francisco, CA at U-Haul Box Store of Downtown
Moving to or from San Francisco, CA 94103? Get FREE truck rental rate quotes at U-Haul Box Store of Downtown.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Box Store of Downtown
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from San Francisco, CA.
Cargo vans and pickup truck rentals in San Francisco, CA
U-Haul cargo van rentals and pickup trucks in San Francisco, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in San Francisco, CA 94103. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The young man at the counter who assisted me was extremely rude. He made statements such as "I already told you that once" and "patience is a virtue, why don't you get some." When I noticed damage on the van that was not listed in the photos I went back into the store to tell him. His response was "don't make me tell you about the app again. I already told you all of this. Go back and use the app like I told you." Very poor attitude and spoke to me with such hostility. I still don't understand why he was so blatantly and repeatedly rude with me. To say he was unprofessional would be a gross understatement. I will not come back to this location again.
The individual i checked in with was short and presumed we knew exactly what to do. It was not an experience I want to have when doing something so rare as rent a u-Haul
When I went to the location, my online app did not allow me to checkout/use my reservation. Then I spoke to one of the associates, and they told me there was nothing they could do because their system had not been working all day, and I needed to wait. After waiting for almost 30 minutes, the manager finally decided to get me a truck through their system. The only problem is, the truck she provided me had the wrong mileage and gas on the paper. I had to take pictures to let them know that the mileage was not at 6k and 4k. Also, the tank was 1/4 full and not 3/4 full. I would not recommend this location to anyone, and I will avoid coming here moving forward.
Employees at this location are professional and personable. They all always make sure I'm taken care of. Treat your employees well uhaul management. Good employees are hard to fine.
The truck had some technical problems. The door indicator in the dashboard did not turn off even if all the doors were closed. But the staff helped me to get another one really fast
I was not made aware of all the potential additional charges. I thought it'd be a $20 rental and it turned into a $180 rental. I made a reservation from 1pm to 7pm and I really wish I would've been made aware of how to return it after hours without being penalized an extra day.
This location is ok, and I really liked the U-Haul attendant who checked me in and out! Very professional and thorough! However, it's located under an underpass, so it's nearly impossible to tell if the photos are accurate, even in broad daylight. The stalls are tight, and there is no attendant available to check your vehicle as you drive up. The signs are misleading. Also, van was very dirty at checkout. Especially in times of COVID, I would expect a thorough cleaning for each van.
Had a terrible time returning the vehicle, no place to put it and a lack of clear instructions. Will not use this place again
Make the return process slightly more clear. But overall it was a very smooth, easy, affordable process!
Clean your trucks inside and out. Filthy.
Our experience far surpassed expectations. Service was quick, efficient, and friendly. Parking was easy. The whole process was simple and the cost was nearly exactly as I was quoted (maybe a few $ less)! Thanks so much.
Rented online to pick up "24/7" truck share, when I arrived to pick up my truck, there was no key for the vehicle and no one available to give me one so I rescheduled for next morning. I arrive next morning sign in to get vehicle with my phone, an error call customer service message pops up, called and after being on hold for 10 minutes talking to guy getting disconnected, try to get key again, could not get photo required to upload, I called location only to be told in a very rude tone that I'm not allowed to rent because I returned a van late on a previous rental (I had several very emotional personal issues arise and I called & extended and paid for the extra days and returned it as agreed when they said they needed it back so I don't know what their problem is-i guess they just have so much buisness that they don't care to retain mine.) Sad cause previously i Had given this location a good review- I take all that back. They're RUDE
Clean the equipment from outside before renting.
Due to covid-19 when asked to waive the late fees, we had a hard time trying to get the late fees waived and was told that that would be the last time they would do that for us even though we pay every month....
Friendly & helpful employees
When I picked up, a lady worker ignored me for about 10 mins while I waited socially distanced from a customer being helped by a man. When I returned I ask the same person to help me back up when she yelled at me from behind the desk to move the the other lot. I asked repeatedly and she refused and. I felt afraid of backing without guidance which made me very angry. She refused to give me her name.
The customer service representative I interacted with around 11am on 10/4 was so calm and kind. I really appreciated that during a stressfully day.
This location has no customer service at all. The staff were to rude. Do not try to contact them by the phone because no one has time to pick up any phone call even though you have the important situation. I will not come to this location again. Also not surprise if this location has got only 2.5 stars on Yelp. Bye forever.
Make sure the inside of the truck is clean. This is the first time using this U Haul location, s friend recommended it but I wasn't impressed. Although the front desk representative was nice and helped me go thru the entire digital process.
Store: The staff is unfriendly and the manager was reluctant to help. I was told they were out of all dollys, which is weird for a hauling rentals store. U-Haul website: I tried to drop the truck past the store hours and the U-Haul website was not detecting my location in spite of my phone having the location services on. Due to this I got charged $20. I even called customer support to report this and had them make sure I dropped off the truck but the store still charged me that extra $20. Definitely not gonna try this service again.
Staff was rude and unprofessional. Had no idea how to use website or help with app. Vehicle had issue starting. After i returned it did they tell me they knew about the issue, wish they would of told me in advance or showed me how to start the vehicle as key wouldn't turn. I showed up 15 mins early and staff still took 45 mins to help me get keys. Even after i already checked in on line, due to ignoring me and one more person ahead of me waiting in store.
Everything went very smoothly. The woman at the counter was very nice and knowledgeable. Thank you.
Vehicle was filthy. Not sure when it was last washed.