I made a formal complaint about the owner. He was suppose to take off the Safe Move insurance as I declined it when booking my reservations. After returning the truck, the owner was rude and said “he can’t remember everything” and that was the reason why he didn’t take off the Safe Move charges. He said it wasn’t his fault for not being present during the inspection. Long story short, I would not recommend this location. I had a much better experience at the Uhaul location on Story Rd in San Jose, CA
Binh N
Starbrite Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95125
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Customer Reviews
- 3.0 Average Customer Rating
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The person working at the front desk was very kind and helpful. He called an associate—who may have been in charge of the U-Haul, though I’m not sure—to get my approval to take the keys. Despite my card being charged, having a confirmation number, and the app showing that I was ready to pick up the keys, we spent 10–15 minutes going back and forth about why my application hadn’t gone through. I understand that the application was submitted fairly close to the pickup time, but it was incredibly frustrating that, even after I provided the confirmation number, the associate basically ignored it and kept insisting my reservation didn’t exist. It was extremely frustrating.
Paul GI rented 10 feet uhaul truck with flat rate and was charged $100 plus bucks. I drove it for 25 miles with gas indicator showing between 1/4 and 1/8. Problem - - when I dropped the truck, gas indicator was at slightly below from when I had picked up (no actual measure). with 26 or so miles driven. - I was charged $32 extra at drop off time - because I apparently I was supposed to fill the gas which no one told me about that I needed to do. What was the point of flat rate? What did I pay up front $100 plus bucks for 25 or so miles? - The person who I interacted with during truck drop-off - first told me about the extra charge of $32 for not filling gas and later after checking gas indicator, said yeah "there is no extra charge as gas was still between 1/4 - 1/8 range. - But I am still charged for $32. Why? the whole experience was terrible. I ended up paying $132 for 26 miles of uhaul 10 feet truck.
PRAKASH CThanks a lot, they are very respectful and everything was excellent.
Mehdi GEverything went great
Chris J