The person working at the front desk was very kind and helpful. He called an associate—who may have been in charge of the U-Haul, though I’m not sure—to get my approval to take the keys. Despite my card being charged, having a confirmation number, and the app showing that I was ready to pick up the keys, we spent 10–15 minutes going back and forth about why my application hadn’t gone through. I understand that the application was submitted fairly close to the pickup time, but it was incredibly frustrating that, even after I provided the confirmation number, the associate basically ignored it and kept insisting my reservation didn’t exist. It was extremely frustrating.
Paul G
Starbrite Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95125
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Customer Reviews
- 3.0 Average Customer Rating
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I rented 10 feet uhaul truck with flat rate and was charged $100 plus bucks. I drove it for 25 miles with gas indicator showing between 1/4 and 1/8. Problem - - when I dropped the truck, gas indicator was at slightly below from when I had picked up (no actual measure). with 26 or so miles driven. - I was charged $32 extra at drop off time - because I apparently I was supposed to fill the gas which no one told me about that I needed to do. What was the point of flat rate? What did I pay up front $100 plus bucks for 25 or so miles? - The person who I interacted with during truck drop-off - first told me about the extra charge of $32 for not filling gas and later after checking gas indicator, said yeah "there is no extra charge as gas was still between 1/4 - 1/8 range. - But I am still charged for $32. Why? the whole experience was terrible. I ended up paying $132 for 26 miles of uhaul 10 feet truck.
PRAKASH CThanks a lot, they are very respectful and everything was excellent.
Mehdi GEverything went great
Chris JExcelente servicio
Hector M