Trailer Rental & Towing in San Leandro, CA at Chevron Extra Mile

I've used u-haul services many times prior to this one. On 09/14, I picked up my u-haul from the 15201 Washington Avenue location in San Leandro. The man behind the register did not step out from behind at all. All he did was ask for my credit card and handed me the key. When we got intro the truck - it smelled terrible, had 1/4 of gas left, and was filthy. In addition, the dolly and blankets I had already paid for to rent for my move were not in the truck. When we returned on Saturday, the man took 45 mins trying to figure out what he was doing. He made no conversation whatsoever, and did not acknowledge that he owed me $ for not having any of the items I requested on the truck. In addition, we filled up the tank and did not drive the allotted 50 miles, but rather only 40. Yet the charge came out to be ludicrous - $227 total for renting the truck in addition to the charges/taxes on items I never received. That's $75 over what I was quoted originally, including the rental items. I asked why, he raised his voice and slammed his window and said "I don't know what any of this is so you need to go to uHaul to figure that out". I will never, ever use this location again. My experience was terrible and I will be calling for a refund/compensation for the lack of customer service, the absence of the tools I already paid for, and the fact that I stayed under contract by not going over miles AND filling the tank up.

Mostly U-Haul system problems with proper truck not at assigned facility despite confirmed internet reservation in hand. Subsequent facility did not honor rate quoted by the staff that arranged the truck at the second facility..

Self pickup via UHaul's app was not available at this location as was expected. The proprietor had no sense of customer service nor courtesy. I was charged for pads which I did not order. The odometer was very difficult to read from the dashboard. Overall experience was very disappointing.

A dolly would be very helpful while moving boxes and furniture into the uhauler.

Clean the trucks inside, have the equipment that you reserved they did not nor did they call in advance to let me know. Had to go to another site just to rent a dolly. Didn't have the check in sheet or check out sheets for the damages already on the truck or form to let them know the mileage or gas had to take a picture for my own records . Poor service!

The only thing there was no ramp!

John was quick and efficent.Very friendly and out going.Awesome mutli tasker.

The dolly and the moving pads that I ordered were not available at the location I picked up the truck. The lack of these simple items made the move much more stressful as we were working on a tight time frame. We had to then locate and purchase a dolly and moving pads which pushed our time frame back. Imagine the stress of being stuck in traffic with the minutes dwindling away as you wonder if you will get charged for being late, all due to the location not having the items you ordered.

Better check-in system for small pick up locations. Took almost 20 minutes for person checking out truck to enter the same information I had already entered online. Waste of time. Also, better return option for in-town moves. Very inconvenient to HAVE to return truck to the same location (there is a Uhaul location down the street from where I moved to, but I had to drive the opposite way to return it to where I got it from). Do what's best for the customer, but of course, the more miles the truck is returned with, the more money the customer will need to pay, the more money Uhaul makes.

I was surprised at the negativity of the clerk, which changed when I told him I booked online.