Actually follow through on providing the truck that a customer reserved. I had 3 different confirmations - text, phone call, and email - confirming my reservation for the 10' truck. When I arrived to get the truck, there was not one for me. Also, using the App, as I was directed to, was problematic. The location was closed, which wasn't supposed to matter, but the App did not provide the lock # or combination so that I could obtain a key to the truck. The area manager weakly apologized, but only after I complained. I will NEVER use u-haul again. It was a stressful experience due to the incompetence of u-haul and its employees.
LISA S
Storstuff Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had to get the gentlemen to get some equipment out of the box, 'he apologized
KENNETH WThe man was working alone. So to expedite we tried to load it on our own and found it very heavy
elva zThe employees were professional and helpful. The equipment was ready and it was a quick easy process.
JIMMY WThe person working there was extremely helpful. He even helped me hook up the trailer to my truck. Great place to do business.
Kenneth F