The person that gave me the key, although was courteous, said he has nothing to do with rental details, such as possible extension and that I have to contact Uhaul directly. The truck specially the windshield was very dirty.
Eli B
Beach Gas Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Monica, CA 90404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The car interior was covered in mud & the trunk was caked with dried mud. I had to buy a broom to clean out before moving.
Lucas RAll went very smoothly , don’t change a thing!
MICHAEL LThe day I rented my truck the computer system. I was then sold I needed to call customer service so they could get my truck key number. Customer service told the person at the counter what the truck number was, and he had already rented the truck out to someone else earlier in the morning. The employee then had to call his supervisor, who was offsite, and the supervisor had to go thru their system and find a truck for me and reassign another truck number. Of course, they didn't have a 15-footer, and they had to give me the 20-footer, no upcharge thankfully. There also 4 other people with the same issue while I was there. Took an additional 35 minutes of messing around with the calls and finding someone who could get it straightened out. Would have saved time to go directly to the supervisor. I was also told I would have to pay $30 to park on the site but I asked for a no charge for the additional effort I had to go thru, and they agreed.
Scott ASuper nice people!
Peter R