The day I rented my truck the computer system. I was then sold I needed to call customer service so they could get my truck key number. Customer service told the person at the counter what the truck number was, and he had already rented the truck out to someone else earlier in the morning. The employee then had to call his supervisor, who was offsite, and the supervisor had to go thru their system and find a truck for me and reassign another truck number. Of course, they didn't have a 15-footer, and they had to give me the 20-footer, no upcharge thankfully. There also 4 other people with the same issue while I was there. Took an additional 35 minutes of messing around with the calls and finding someone who could get it straightened out. Would have saved time to go directly to the supervisor. I was also told I would have to pay $30 to park on the site but I asked for a no charge for the additional effort I had to go thru, and they agreed.
Scott A
Beach Gas Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Monica, CA 90404
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Customer Reviews
- 4.0 Average Customer Rating
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Super nice people!
Peter RI had a few charges I had not authorized tacked on to my "receipt" that was sent at pick up, not drop off. Customers should be able to see that receipt before it is sent but I was not given the opportunity so had to spend time on chat and phone to reverse those charges. I was told when I returned the truck that I wold be charged if it was not clean, but both the cargo area and the cabin were still dirty when I got the vehicle.
Amr ALocation is great. Your app is problematic
Andrew GThe cab was dirty The back was full of dirt all over The location does not have any supplies, i.e, mattress bags or anything The truck had a 1/4 tank which meant I had to get gas NOW When I returned the truck, the guy said, call UHaul, we don't clean the trucks Now my furniture is filthy and needs to be cleaned This was an awful experience
JEFFREY M