Initial contract (17260854) made on 2/11/26 - when confirming with preferred pick-up location Maxx Auto in Sarasota I requested an earlier pick-up (change from 1 pm to 11 am) which the agent was happy to do. But when trying to confirm time change the agent indicated that the reservation was no longer visible on her screen. Trying to be helpful she re-entered the reservation ( now 18108357) and informed that they did not have the requested Auto Transport and said they would change me to U-haul of Sarasota North on Tamiami Trail. Upon contact U-haul of North Sarasota I was told that they did not have an auto transport but U-haul in Bradenton had several. Also that I would receive a call about where to pick up the next day. When I received a call it was for pick-up at yet another location and irt was for a Toy Hauler which. Showed being returned to Fort Myers, FL not Virginia Beach as shown on the initial contract. I called the Traffic Office and a very helpful person named Kareem finally got his hands around this issue and confirmed a Toy Hauler (not what I wanted but better than nothing) pick-up at Geralds Services the next day was confirmed. When I got the Geralds and was reviewing the contract it had the unit being returned to Fort Myers but the agent was able to correct that.
Gary C
Geralds Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sarasota, FL 34237
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Customer Reviews
- 4.5 Average Customer Rating
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I only said no to personnel being helpful, because I returned the truck after hours, so I hadn’t spoken to anyone or gone inside.
KATHRYN SSuper friendly and helpful.
Yoandri SI had a great experience renting from Gerald‘s, they were very helpful and accommodating and pleasant to deal with. I would definitely rent from them again and would recommend them to others.
CHARLOTTE BQuick and simple check-in. I was concerned as location is a very busy intersection, so I thankfully called before starting. The owner explained that they had more accessible drop-off lots just down the street. That made the drop-off very simple.
ALBERT R