Pick up locatiob was the furthest possible from start location in Saskatoon. Truck's transmission light was on right at the start. Was only truck there, and was a huge language barrier for english to pass along that informatiob and get that truck swapped out in a timely manner before i had to leave. No ID was taken, no proof of drivers license. Just my money. Fuel amount upon drop off of truck was disputed. I had to take my own photo of fuel level and mileage to give to the only attendant who could not tell me in english that there was not enough fuel replaced in the truck and I had to add more than the $50 at the time of drop off so I could go put more in the truck. This resulted in a $47 fee for 27 L of fuel 24 hours later AFTER THE TRUCK HAD LONG SINCE BEEN RETURNED. I rented dozens of trucks this year and last and have never been subjected to this level of POOR customer lack of service EVER and it was directly the result of UHAUL calling me to MAKE ME HAVE TO GO to a location I WOULD NEVER USE and stick to thd rental location on Millar Ave thats close to me and gives me the customer service and customer experience my money deserves. Your policy to NOT rent from my preferred location where I dont have to service myself and can communicate my questions and concerns to be addressed in a timely manner has cost you a customer. I wont rent a truck from uhaul again because of these factors.
IVAN M
Good Morning Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saskatoon, SK S7N3Y5
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- 3.5 Average Customer Rating
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Iris JThe tires for winter sk driving were dicy
Melanie SNice and easy. He was great to deal with
Morgan HA little annoying that the location changed for pickup three times in 24 hours
ryan h