Need to have a person there in person to due up paper work and get you going instead of doing everything over the phone. Over the phone very awkward and confusing very impersonable.
Darrell S
Good Morning Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saskatoon, SK S7N3Y5
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Customer Reviews
- 3.5 Average Customer Rating
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The location is not good. The customer experience was not friendly. The owner/manager did not speak English. I was greeted as if I was interrupting him. He handed me a phone to speak to someone who then sent me a text so that I could text a photo of my license. It went fine, but this person on the phone also spoke to me as if I was ruining his day. When I would speak he did not reply and then after a few moments of dead air, I would say were you able to gear me? He then would respond with the next instruction. The entire time the noise from the car wash made it almost impossible to hear the guy on the phone. When this was finished, the owner/manager took me outside and handed me a key and pointed at a row of trucks. The end. No words. When I returned the truck and got it backed into the parking space, I was berated for turning the truck off, because he had to take a picture of the odometer. I stood beside the truck waiting to see if anything else was required of me and the dude looked at me as if I was a moron and angrily said you can go home now. No confirmation receipt, or anything to sign...the whole thing seemed sketchy from start to finish. All of this is in contrast to every experience I have had online and in person at Saskatoon uhaul, which is professional and well run. For the record, I booked at the Saskatoon Uhaul location and the day before I was to get the truck, I was contacted by Uhaul and told they would have my truck and I would have to go to a different location. It's not a big deal, but it did add another 15 km to my total trip. Also for the record, I had planned on renting some furniture blankets and a few other supplies, but when I got to the car wash location, these items did not appear to be available and were not offered. Again, I was expecting the experience I had had before at Saskatoon Uhaul. Overall the truck was well maintained and drove well. One small issue was that the driver side sun visor would not stay in place, it completely fell out twice while driving so I just left it on the seat while I was driving. I did not mention this when I returned the truck because, as stated earlier, communication was a problem and frankly the dude was not someone I wanted to even try to explain this to.
Greg JNo one on site spoke English. I walked in, and someone came out, handed me a phone with someone on the line who finished my reservation. He was clearly woken up (it was 10:30 in the morning), as he kept yawning and sounded groggy. Very uncomfortable setting.
Kristopher vVery unhelpful pick up, our truck was disgusting with every cup holder filled with sticky pop. Pop spilt all over the seats, someone’s disposable nails on the seats.. the car hauler I rented also did not fit my car and I had to incur and extra $3000 charge to have my car privately hauled. I am furious with the service provided by U-HAUL.
Tyler MIt was fine.
David C