We had a horrible pick up experience. Showed up to pick up our U-Haul and nobody was there. We called the number on the business card in the office and the man wanted to argue with us that the depot was not open. The sign on the door said open and the office door was open, he wanted us to come back at 4 PM but we had movers coming at one. We had booked our pick up time online at 12 PM. His cleaning lady check us out didn’t have any paperwork for us to sign and charge us the wrong amount. He called us back later and told us he was charging more money to our credit card because she forgot to charge us tax and deposit. Then I got an email saying that our booking had been cancelled when we had the U-Haul sitting in our driveway. We called him back and he said everything was fine. Then I got an email saying that our drop off location had changed. We were dropping off in a different city than picking up. Then we had to call him back again to correct that. It was a nightmare.
Jana M
Northern Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sault Sainte Marie, ON P6A6X9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Nothing at all and will rent the trailer again maybe this coming weekend
robert sOur agent was swift and knowledgeable in setting us up for the rental, assisting with electronic steps. We plan to repeat service here.
Nathalie GVery unsanitary location. Spent over an hour finding correct drop off location. Several emails should two different locations for drop off which caused an overdue charge. This was reversed after an explanation. Thank you! Truck itself was great just a couple of mechanical issues passed on at drop of location.
Stephen TNothing, everything was very good
KURT H