I am glad this was not my first move with uhaul before because this would have been a frustrating and disappointing rental experience. The representative did not show up until an hour after opening hours started and the number listed in the window to call for help was not answered and led to a voicemail box that was full. Once I got up to the counter I had to wait another half an hour for my vehicle to be prepped and checked in. Due to this delay, I was not able to return my vehicle within business hours as planned and had to do a self-return after hours. When I tried to complete this return online, the system told me I didn’t have any active rentals (since my current one was supposed to end at 5pm earlier that day.) As I was taking pictures to verify my mileage and gas gauge I noticed that I had been charged an additional $180 that I was not expecting. When I got ahold of someone at the shop later that week I was told I was charged this because I went 400 miles over what I actually drove in that day and had returned the vehicle without filling up the gas. When I pointed out that neither of these charges were accurate, with photographic evidence, I was told that I was a liar and that the vehicle gauges did not reflect my pictures. The representative would not verify the vehicle number/license plate when I asked, in case they had checked in the wrong vehicle by mistake. Please note, I had been charged for the additional miles and missing gas PRIOR to my return of the vehicle. I was told to send my pictures to him and he would talk with corporate and get back to me in a few days. He did not. Thankfully, when I called corporate myself I was able to get this sorted with uhaul.
Emily G
Stars & Stripes LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, GA 31415
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Customer Reviews
- 4.0 Average Customer Rating
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Jayla was a great help! She handled a long line of people by herself - checking people in, bringing around the equipment, processing returns - with ease. She was extremely pleasant, knowledgeable, and helpful when the truck I rented was not available.
MARY GQuick and easy drop off!
James HAngel did a great job. He got me in and out as soon as possible. Very good customer service.
Nicholas HLocation is in a bad area of savannah.
JAMES B