We are highly disappointed in U-Haul. We moved across the country with all of our belongings and when we got to the U-Haul drop location which was in the town we moved to we were informed that they stopped being drop location for U-Haul almost two months ago. The location has requested multiple times to be taken off as a drop location but we, and other people keep getting assigned it as a drop location. We had to drive over 30 minutes each way to get to a new drop location to drop the truck off. Highly annoyed and disappointed.
Rose B
Brothers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, MO 64485
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Customer Reviews
- 4.0 Average Customer Rating
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Originally we were supposed to drop off the UHaul in Maryville, only to find out once we got there that they no longer were a UHaul location. We had to contact support to get a different location. The Savannah location (20 miles away) was nice, but a couple of pictures would have been very helpful. On the app, there should have been a pic of where to park the vehicle. The location is a grocery store. We had to drive around the store to find the drop off spot. Also a pic of where the key drop off (at the entrance of the grocery store) would have been very helpful for us. We needed to drop it off after/before the grocery store business hours. I would recommend the location with some pics added in the UHaul app to indicate the key pickup and drop off.
REGINALD SSimple drop off
DANIEL WVery friendly and easy to return to.
TIFFANY CNothing wrong with the location had to wait an hour for uhaul payment site to work to take my payment. Lady was on 2 phones at 1 time to try to help. Uhaul itself gets 0 stars wouldn't recommend uhaul to anyone.
DANIEL M