Everything was great! Very accommodating and friendly. Best of the best!
JACKOLYN W
Renfroe Lawncare
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, TN 38372
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I reserved a 20 ft. truck through the U-Haul site. I chose this pick-up location for its proximity as well as for the fact that it would be open on a Saturday during business hours (as listed on the U-Haul site) when we picked up the truck just in case there was any issue. I also reserved furniture blankets and a dolly as we were moving heavy furniture. Unfortunately, when we picked up the truck, the business was closed and no one was around and the WiFi signal was not good. After several attempts with getting booted out of the U-Haul app, ended up having to call the number scrawled on the door. Thankfully, the owner answered immediately and helped us finish checking out over the phone. Additionally, over the phone, the owner noted that he had no blankets or dollies available. Not a great time to find this out. We needed those and it made moving furniture more difficult. We also had not known that we needed to provide our own lock for the truck. Owner would not let us use the one on the truck, had to leave that one there. And as the business was not open, had none to buy. Finally, and his was not the owner's fault but rather regional U-Haul's issue, I specifically rented a 20-ft truck so that it would be big enough for our move but not too large to be hard to drive and park. When regional U-Haul confirmed my reservation by phone a day before we were to pick up the truck, they noted perkily that there were no 20-foot trucks in the area, but had upgraded us to a 26-foot truck. I hesitantly asked if driving a 26-ft truck would be tricky and the lady assured me that it wouldn't and she had driven one ("for a few minutes") and had no problems. I really had no choice as we needed a truck. Of course, the 26-foot was trickier than a 20-foot one would have been. Driving it was okay, but parking it and backing it up and getting it down a driveway and making kind of tight turns was very hard. Not too mention that it really was too big for our purposes. Additionally, returning that 26-foot truck proved challenging as it turned out that the drop-off location i had originally selected was unable to accept trucks that large! I would never had known this had I not been forced to call u-haul to extend our rental by one day (as the app was not letting me request or automatically extend). There was absolutely no indication or notice on the app under my reservation that my chosen return site would have been unable to take a 26-foot truck. Upon extending the reservation, the U-haul rep on the phone kindly looked through many different options to find a site that could accept such a large truck. And then she booked me into that site instead. Really, what a mess from start to finish.
Sharon MWash the bugs off the windshield ;)
James GOwner is always courteous and prompt in any service needs and we go the extra mile to accommodate you.
WAYNE WHad to clean hay out of cab and back of truck which had not been adequately cleaned out prior to me picking up. Cargo area was tracked with mud and remnants of hay.
Michael E