Booking was confirmed for 930am for mobile pickup. When we arrived the app told us to call and we were told the location didn't prep the vehicle so we need to speak to them inside as it was Nov.1 so there were no other nearby vehicles that were big enough available. The reservation confirmation, follow up text confirmation the next day and what Uhaul had on file said they open at 9:30 but nobody showed up until 10:10 and then they didn't know how to help us. We had to wait for the lady to arrive at 10:30 and then weren't set and ready to leave until 10:50am.
KAYLA G
New Civic Auto Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1P2L4
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Customer Reviews
- 4.0 Average Customer Rating
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Fuel reading was not correct in the paper. I filled where i got it but they had wrong level on the receipt. But I took video and picture before my departure of the truck and Odometer, fuel lever which proved that they were wrong! I had to wait a while to clear up everything. Staff said it was a mistake from earlier! Thanks ....
REZWANUL IThe owner was 15 minutes late opening the facility. Wasn’t sure where the truck was parked. I had to look for it. Made me started late for my move.
MARILYN PDrop off location key box was really hard to find in the evening. Hard to park
Severyn BThe vehicle brake was very low and there is lot of debris inside the cabin
VIJAYA K