The customer service at this location was unprofessional. I was mislead about the additional charges and when I called to address my concerns about my invoice, the rep hung up on me. I will not be using this service in the future. I would not recommend it to any of my family and friends.
Trailer Rental & Towing in Scarborough, ON at New Civic Autos Inc
Moving to or from Scarborough, ON? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Scarborough, ON M1P2L4 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Scarborough, ON
Cargo trailers in Scarborough, ON are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at New Civic Autos Inc!
Utility trailers are perfect for towing large or oversize cargo in Scarborough, ON M1P2L4. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at New Civic Autos Inc provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Scarborough, ON and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Scarborough, ON online today!
Trailer and Towing Supplies
The pick up time promised was 12:15 pm but he gave me the cargo van at 2:15 pm which is like 2 hour delay. I would never recommend this location to anyone else
It was supposed to be an online check in but could not locate the vehicle as i had no idea it was parked at the back of the building. As the place was open I walked in to check in, it took 45 minutes to get the truck while my kids and wife were sitting in the car. He was the owner/operator. He said I could not have done online check in as the keys are supposed to be picked up only when the store is open. For some strange reason he has some issues with the reservation and also the credit card payments. I had to do it over and over at least 5 times, as if I was the very first person ever walked into the rental place. Also the display screen wire connection was very short and did not have much wiggle room. Did not look healthy during COVID time for me, specially when I had to do it again and again. He didn't know why it was happening either . Though I booked it was 24 hrs, he said they don't allow 24 hrs, but I was only able to get it as I had an online reservation. This contradicting information confuses me as a customer . I also want to mentioned in the past, Uhaul online reservation took me to a place that was not renting ( out of business ), for several months. I called to complain, and CSR apologized for the inconvenience. It is just one transaction in a million for U-Haul, but for me it is like going to the airport to check in and you find out that airlines was out of business for months . I was promised that I would get a voucher for compensation, but I never received anything and I was told by another rental place, that never happens . My overall satisfaction of U-Haul has been going down after each rental experience Thank you for reading .. Feel free to contact me if you have any questions Arun Bala 416 834 2854
First off, the office was meant to open at 11am but the first staff member arrived at 11:15am. I had completed the check in online as I needed the truck ASAP. I did not leave the premises until 11:45am. Second, the inside of the truck was filthy. I would expect them to be cleaned thoroughly especially in a pandemic. Third, the tank was nearly empty which added unnecessary stress. I was in a rush, already late because of delay, so I was extremely annoyed with that. The gentleman helping me was nice and courteous but very slow.
requested equipment not available even thought the confirmation said it would be
Terrible location, filed a complaint. Didn't fulfill their side of the contract. No dollies. Had a hard time getting my truck. They lied about the mileage on the contract and I had pictures to prove it. They tried to scam me
Why did i get charged for the fuel? I brought the tank back with more than it had when i picked it up
This was the worst U-Haul experience I have ever had!!!! No courtesy, no customer service, and accused me of "Lying" about putting gas in the truck. I filled up the truck with more gas than it had when it was given to me. He literally said "I know you did not put gas in the truck". I will be going with another Rental company in the future!!!! unbelievable!! Disgusting behaviour, with way too long wait time, he did not even have any of the information I checked in online with, I had to do it all over again, uploading driver's license etc..
He is an awesome guy, he helped me out of box. He tried his level best and gave me the truck
Worst service I have ever seen until now. I booked a cargo van, the van came 1 hour late, and the manager of the company seller came another 45 mins late. The transaction process takes only 5 mins, but took another 30 mins instead delibertly, not even considering how much I waited which was 2.5 hrs for a pre-booked cargo van. Also, I checked in online 1 day before but still had to go through the same process again. Never again booking from this location.
Always happy with the service provided from this location.
Truck was clean, but the Truck Bed had debris.
Charged more for gas.
I placed my order for 9am. No one was there until 9:30 Gentleman on the phone (owner) was rude and didn't seem to care that we were waiting for assistance.
Very friendly service.
The provider's internet went down twice, which led to receiving the truck 43 minutes later than my reserved time. This is not a huge problem as these things happen. What was of bigger concern to me is that the air conditioning in the truck was not working and was blowing hot air. I called uhaul and roadside assistance came out to assess and repair. I was told by the uhaul representative that I might get a discount for the inconvenience, but I don't see any discount applied to my rental charges. I should also note that the roadside assistance provider who came out was absolutely amazing, but this does not negate the fact that the truck was not on acceptable working order for a move on July 31st.
Booked over phone. Told wrong pick up location. Billed for 4 days instead of 2. Person on phone for pick up location was polite. Main call in line is unorganized.
My vehicle wasn't available as per my initial reservation and I had to drive 25km east to pick up an alternative. I was informed that the 2nd location would comply with my initial requested pick up time of 10:30am though the manager only arrived at 11:20am which pushed my day back an hour and resulted in my needing the truck longer the following day. I called the manager of the store to inform him of being late one hour and he addressed id be charged for the full day no option. This person took zero accountability for being late on the day of pickup nor did he adjust my reservation time as he was accountable for my set back. I will not rent from this location again nor recommend anyone to rent from here. Poor customer service.
Oveall 5/10 experience. Truck was not cleaned, Dash and interior where very dusty. Given we are in a pandemic situation, would have thought the truck would have been properly sanitized. Instead it was up to me to sanitize the truck. No visual inspection done when I picked it up so I had to take photos to cover myslef. Also had to wait over 30 minutes for the owner (or the guy who does the Uhaul rentals) to arrive when my pick-up was for 11:00am. Only one person knew how to do the Uhaul rentals and that was the owner. I got the truck , at the the end of the day, but the experience in checking out, etc, was not fluid at all.
The booking time is 11:30am, owner came at 12:05pm, pick the truck at 12:35pm, wasted a lot of time in checking in and also checking out. Very poor customer service, not recommendation to go at that office location. Thank you.
the trailer was not inspected prior to pick up, tires were not inflated correctly, and one tire was leaking air through out my journey. I could not use the unsafe trailer for my return trip and had to use CAA. First and unbelievably bad experience with vendor not to mention their customer service was horrible, inattentive and less than professional.
The trailer was haunted.
You should do service bit fast
Most horrible experience of my life. Booked a reservation 2 days ahead when I got there no one was present at the location. So called the customer service and spend another 30min on the phone then agent hang up the phone 3 times and not willing to help. Finally, the last customer representative try to help the but the location owner did not care about his business nor he is professional with his customers. I will find another company next time.