Let's start with the positives. I booked a 15" truck, loaded it with furniture and drove it from Toronto to Calgary through a snow storm and it performed perfectly so in the end that's the most important thing. I also appreciated the customer service I received from U-Haul (corporate) when issues arose. The downside. After booking my truck and pick-up location 1 month in advance, I received a call the night before pick-up stating my preferred location did not have my truck and I needed to take a 35 min. Uber to a new location. I was told I would receive a credit, but don't think I ever did. When I arrived, there was no one to greet me, but I did receive instructions on how to select my truck. Unfortunately the truck I ordered did not have the moving pads or dolley that I ordered. Miraculously they simply removed these options from my order/invoice with no explanation as if I wouldn't notice. When I tried to call the Scarborough office where I was booked, no one answered the call or returned my message. How do you move without moving pads to protect your furniture? Luckily a quality customer service rep sourced me new pads but I needed to go pick them up at a different location. All in all I lost about 3 hrs of my day. Drop-off was quick and easy in Calgary. With U-haul it comes down to whether you book from a reputable operator/distributor and that's hard to know in advance. I wouldn't book again from this location in Scarborough, but would use U-haul again.
Scott w
Avision Trading
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1B5K9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Please include all ordered items in one pick up place
olga bNo one to greet a person Had ti pay by etransfer No dollies
Michelle BI dropped off on Sunday so I didn't interact with staff or the location. Fortunately I read the sign before dropping the keys but then had to install the app and take all the photos. It would have been helpful to know this in advance.
CHRISTIAN BNo one was there. The guy told me to hook my trailer up and take a picture abd send it to him. I did. Hitch came off and hit the back of my suv and caused damage, I have a insuran5claim with your insurance company to fix my vehicle
James M