The truck was so filthy inside. It was not COVID cleaned at all. I spent 1 hour disinfectant the whole inside! Everything was sticky and dirty. I also washed the front of the truck and the inside windshield. I thought the COVID cleaning was requiredJames V.
Trailer Rental & Towing in Seattle, WA at ARS Fresno LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Seattle, WA 98115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Had issues with the return of the truck, still not sure they are resolved yet.LILIEZSA K.
Great customer service from service station employees!!!Eric B.
They wasted 40 minutes trying to give me a truck with a defective lock for the cargo space. They wouldn't let me get another truck on the lot and didn't get me any help. I had to keep escalating until I reached someone at Uhaul to give me another truck. It was a horrible experience, especially when I had movers waiting for me at home!THOMAS N.
The U-Haul website wouldn't let me check in or check out. I had to download the app which worked well. Please mention in your confirmation email to download the app beforehand to prevent bad experience on site.Saurabh D.
Don't change locations last minute, even if you leave a voicemail. My location was changed on me twice without my consent.Madeline Z.
Online check out not working Phone calls no answerGerardo O.
The uhaul for me was apparently stolen the night before. Uhaul made no attempt to contact me about this, i got to the pickup at 830am and the worker at the gas station told me this. He had no emergency contact for uhaul, there was no way to contact uhaul. The worker at that the gas station was exceptional and nice, but very disappointed in uhaul all around.Ronald C.
The agent on site did not close the reservation when I returned the key to him. I Had to call customer service an hour later to make sure it was closed. Then I was charged extra $20 as an after ours service fee, even though the reservation took place during the location working hours and the equipment was returned on time. Still not resolved after spending over 40 min on calls with customer service.IRINA T.
Employee, Bill, handled my rental after I reserved the U-Haul truck. I'd read reviews on subject location prior to arrival but was pleased with the customer service Bill demonstrated. My final invoice was exactly what I expected. I'm aware that subject location is a target of gasoline thieves so I concluded much of the location's problems could be attributed to crime over which location's employees have no control.Duane O.
I had reserved furniture dolly and when I showed up on the day of - it wasn't available even after checking in a day prior to the reservation. As a result I had to move very heavy furniture without it resulting in delays and stress.Nachiket K.
Convenient location close to my neighborhood with friendly staff. The gas fill tube had been cut and tank siphoned. Left location and attempted to get gas and poured gas everywhere. Waited 90 minutes for road side assistance to arrive. Please check the condition of the trucks in the morning.Stuart H.
Got my receipt but it was 300% more expensive than it should have been...wrong rate (double rate on online receipt), charged for after hours return when brought back at noon on weekday, charged SafeMove fee (did not authorize), wrong return time and charged for fuel when I purchased gas and returned nearly as empty as when I picked it up. Only thing correct was mileage (I went 10 miles, returned van in 2 hours and was charged $164!) The van was in bad shape...dirty in cab, garbage in back, very bumpy ride. Minor point: Slow to get keys despite having done the pre-check in tasks online prior. I'll be calling for a refund of most of the charges.Shannon H.
My reservation for pick up was 9:30. The woman in charge told me that their location only handled UHaul reservations after 10:00. I had workers waiting to load at 10:00,,,she didn't care. She also told me that it would take at least a half an hour to do the the paperwork and truck inspection, even though I had pre registered.Michael R.
Nothing, I rarely state this but they went above and beyond in helping me.My V.
Gas had been siphoned overnight. Getting that sorted out with the staff slowed down my moving schedule. The staff was extremely helpful though! I am still awaiting a refund for the missing gas.Taun M.
I ordered a furniture dolly and furniture pads and did not receive them.Mikaela H.
When I arrived to the location saying I was here for a uhaul pick up the cashier sighed and rolled his eyes. He â€œjokinglyâ€ called me a silly woman multiple times during our interaction and then asked the guys I was with to look for equipment such as dollies we were looking to rent with the uhaul in the trucks because he was unaware/had not checked what was available and only had 1 of the 2 dollies we requested in our online reservation prior to us arriving at the location.Michelle C.
I didn't want to call or contact someone about this for $6 but I had already filled almost 3 gallons of gas before returning the van since I only drove 6 miles total. I was still charged for 1.5 gallons of gas. Wish I was told not to fill gas since I will be charged for it anyways.Sunil P.
Not only did everything go well - the gentleman who helped me was very nice and welcoming.Judy M.
Make sure if you say it's full of gas it is. I had to buy 3.14 gallons but only drove 14 milesEric R.
Location and truck were fine. The app was the problem. I couldn't do the initial damage photos and I was already late. After moving and returning the truck the app wouldn't work to return the uhaul and the website wouldn't let me submit photos. I sat for over an hour trying to submit the check in photos.Edward D.
The representative that helped me was outstanding. She was professional, courteous, helpful and overall a pleasure to work with. I do feel that these trucks should be cleaned between customers, especially during the Covid19 pandemic. I felt extremely uncomfortable getting into the truck or touching anything and wound up spending 10 minutes wiping down the interior with disinfectant wipes before I could be comfortable taking off. It would have felt amazing to get into a vehicle that at least appeared to have been cleaned or disinfected.Kristy K.
Make sure your lock boxes aren't broken to avoid any unnecessary delays.Have better and more helpful customer service. It took several long calls to access the truck. This delayed my Mother's move by 2 hours.Danielle D.
Very helpful attendants - easy and quick!Holly D.