(1) When a customer reserves furniture pads make sure you have them. Don't send them off on a wild goose chase to other uhaul locations to hunt for them unassisted (with the customer burning their time, and paying for the miles and fuel). (2) Make it clear on your website reservations that the equipment a customer is reserving is equipped with a ramp (or isn't). That was a fun surprise. (3) Have the equipment ACTUALLY inspected before a customer arrives to pick it up so you can assure the cargo area is truly clean and ready for the next customer. (4) Make sure equipment self return processes are clearly explained and there is a secure drop box for the keys to be left. Oh, and when the customer calls attempting to find said secure key drop box make sure your phone system works and isn't cutting them off or dropping their calls for assistance. It shouldn't take eight call attempts to finally get through and speak to someone. (5) Treat your employees well and give them a good environment to work in so their ambivalence and indifference doesn't tarnish your brand.
Jeffrey S
Urban Storage Rainier
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seattle, WA 98134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Good service and customer service.
GHEORGHE PGreat experience with the team there - really helped to make my experience easy - Mark
MARK KSpecify that there is not a lock box for after hour returns.
NICOLE PExtremely friendly and professional service from Dylan - especially as I was getting needlessly anxious about the type of truck I reserved being ready for me. Turned out there were two of them! I’ve now rented trucks twice from Urban Storage - after the awesome service the first time, it instantly became my default. ❤️🚛
ANTHONY E