Where do I start. 1st the location for pick up. I made a reservation 1 month earlier to pick up at the Shamokin Dam location which is 8 miles from my home and drop off in Brockton Mass. The Wednesday before my pick up they notify me that my pickup location was changed which was 45 miles one way from my home. So why make a reservation. 2nd I ordered moving blankets and there was none. And then they changed my drop off location. The person at the drop off location who was very good said I should not have been charged the flat rate since I only had it 2 days. Your system is very flawed and I would like a call back to discuss this.
JAMES T
Creek Road Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shamokin, PA 17872
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- 3.0 Average Customer Rating
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Biggest a-hole I ever met. Signs all over the place that say dont enter shop. Sign with an arrow pointing to a door to enter in. Very large dog at the door with a sign that said dog bites. So I didn't know how to contact the person. Called the number, it went to voicemail. Waited about 5 minutes, called again. This time, he came out of another door and said " You want to rent a fucking trailer, you need to come into shop and come in the office. That's why I have the big door open". Once inside, he started bitching about 10 people a day dont know how to enter an open door even though he has signs all over the place that says dont enter garage. After we completed our transaction, he did apologize and and said he was having a bad day but that no excuse to act so evil toward a customer. I'll drive 50 mile out of my way before i would rent from this person again.
James BThe rental was clean and ready- it drove well and kept us cool! We understand the need for the dog, but glad we chose to pick our rental during open hours, because the dog can reach where the lock box with the keys is located- next to the dog will bite sign. If the only way to unlock the box is a code, why not change the location of box? Just a suggestion.
JOSEPH SLet's see the guy was wearing a skirt, an woman's boots, nails painted. Complete creep. I signed for $45 & got charged on my debit for $92 ! Im calling the regional management to get my dam money back.
PATRICIA EI have nothing to to say to improve on this drop off Location.. Person was friendly went very smooth.
Frank A