The only online check in and check out did not work on my phone for whatever reason. The contract never came through by email and none of the steps worked for checking in and checking out. The location and equipment and person helping were great, but the UHaul â€œcontactlessâ€ platform itself made things really extra stressful. It is not set up to work in more country locations where there is poor cell service. I was worried the whole time I would get an extra charge because I missed some step because none of the links worked like they should. Luckily the people working at the site were very helpful.Anna P.
Trailer Rental & Towing in Shelby, NC at Shelby Storage
(U-Haul Neighborhood Dealer)
Shelby, NC 28150
Services at this Location:
- Mon: 9 am - 5 pm
- Tue: Closed
- Wed: 9 am - 1 pm
- Thur-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Shelby, NC 28150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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This was not the location I scheduled to pickup from. I didn't realize that Uhaul had change the location to one where I had to drive a lot farther to pickup the truck. Uhaul should do a better job of getting the equipment where the customer scheduled pickup location.Guerry S.
I would have liked a paper contract. I believe there was a typo in the email address and I never received the original contract.KIMBER L.
Super convenient for my location, wish I would have been able to use this location for my previous drop-off a few days prior. Rep was friendly and efficient. No hassle drop-off.ROGER H.
Tabitha provided everything I needed and more. I was very happy with her customer service. I will definitely recommend her and that UHAUL location to a friend.Erik M.
Please make sure you don't change our pickup location for our truck last minute.Danny Z.
when the customer updates their phone number with a customer service representative over the phone and on their account online as well it would help if you actually called the new number to tell them they have to drive to the middle of nowhere to pick up their equipment instead of where they originally thought they were supposed to go. then it would help if you didn't have to wait for 45 minutes for the computer to update after you already were put an hour behind because the lack of a phone call. then it would help if the truck wasn't parked on a hill when they Mark the fuel gauge so you don't run out of gas 2 miles down the road. And it would also help if the brakes actually worked and the thing didn't steer like a school bus. Next time I'll just use Penske. Even if it is more expensive.Brandon Q.
Dropped off after hours, but received my accurate email receipt first thing the next morning.MEREDITH R.
U haul"s rates are too high. Personnel was great to work with !Edwin S.