Customer did not leave a comment.Donald P. | Overall Experience
Customer Reviews for Shelby Storage
(U-Haul Neighborhood Dealer)
Shelby, NC 28150
Services at this Location:
- Mon: 9 am - 5 pm
- Tue: Closed
- Wed: 9 am - 1 pm
- Thur-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only online check in and check out did not work on my phone for whatever reason. The contract never came through by email and none of the steps worked for checking in and checking out. The location and equipment and person helping were great, but the UHaul â€œcontactlessâ€ platform itself made things really extra stressful. It is not set up to work in more country locations where there is poor cell service. I was worried the whole time I would get an extra charge because I missed some step because none of the links worked like they should. Luckily the people working at the site were very helpful.Anna P.
Everything was great, would definitely use them again in the futureKevin B. | Overall Experience
The unit we had, had open rat replent on the floor of the unit. And our unit leaked water and we had stuff to get wet. And some items Ruined because of that.CYNTHIA L. | Overall Experience
Tabitha was friendly, informative and very professional when providing me with my storage unit. It is nice to have extra space sometimes that is clean and secure!! Definately have told people to use if needed. Thank you Tabitha for a great experience !donna w. | Overall Experience
It was a convenient and well maintained facility. It was a pleasure to rent from you all, never had any problems whatsoever. Thanks for courtesy! S.MOOSESteve M. | Overall Experience
This was not the location I scheduled to pickup from. I didn't realize that Uhaul had change the location to one where I had to drive a lot farther to pickup the truck. Uhaul should do a better job of getting the equipment where the customer scheduled pickup location.Guerry S.
Customer did not leave a comment.dean D.
Customer did not leave a comment.RAYNA W. | Overall Experience
Unit had rats in it that destroyed a lot of my things.YOLANDRA E. | Overall Experience
Customer did not leave a comment.INGRIN C.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.CHRISTINA C.
I would have liked a paper contract. I believe there was a typo in the email address and I never received the original contract.KIMBER L.
Customer did not leave a comment.ezekiel B.
Customer did not leave a comment.Jada M.
Super convenient for my location, wish I would have been able to use this location for my previous drop-off a few days prior. Rep was friendly and efficient. No hassle drop-off.ROGER H.
Tabitha provided everything I needed and more. I was very happy with her customer service. I will definitely recommend her and that UHAUL location to a friend.Erik M.
Please make sure you don't change our pickup location for our truck last minute.Danny Z.
Customer did not leave a comment.Brett W.
The storage area was very dirty and had rat feces and traps in it. It was a lot smaller than we thought also. We may end up getting a bigger one.James H. | Reservation
Customer did not leave a comment.wayne M.
Customer did not leave a comment.Heath G.
Very nice an cleanDavid H. | Reservation
when the customer updates their phone number with a customer service representative over the phone and on their account online as well it would help if you actually called the new number to tell them they have to drive to the middle of nowhere to pick up their equipment instead of where they originally thought they were supposed to go. then it would help if you didn't have to wait for 45 minutes for the computer to update after you already were put an hour behind because the lack of a phone call. then it would help if the truck wasn't parked on a hill when they Mark the fuel gauge so you don't run out of gas 2 miles down the road. And it would also help if the brakes actually worked and the thing didn't steer like a school bus. Next time I'll just use Penske. Even if it is more expensive.Brandon Q.
Everything was perfect. It is exactly what we need. No issues or concernsDonald and Mary G. | Reservation
Affordable and nice placeKatherine R. | Reservation
-John T. | Overall Experience
Customer did not leave a comment.SANJAY P.
Customer did not leave a comment.Meredith R.
Customer did not leave a comment.PAMELA W.
Customer did not leave a comment.John G.
Dropped off after hours, but received my accurate email receipt first thing the next morning.MEREDITH R.
Customer did not leave a comment.MICHAEL O.
U haul"s rates are too high. Personnel was great to work with !Edwin S.