They were very friendly and the truck was clean. 2nd time I used this location and both were great experiences. Would highly recommend this location.
CRAIG R
Reliable Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shorewood, IL 60404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was very helpful that the U-Haul personnel hooked up the trailer and explained everything and checked turn signal and brake lights.
DAVID GI was the 2nd customer, but was still served quickly. We went outside and she hooked it up, tested the lights and I was gone. All great.
GREGORY PIf theres anything else they could do to improve for the next customer, um that would be asking for too much. They go above and beyond to make sure that your needs are met. I'm talking if you need to reschedule picking up your rental three times that day if you need to pick it up after they closed and gone home if their fully engaged in their own obligations to step away to help me thats dedication. Oh and when I was finally able to pick the truck up after rescheduling three times I had left my cooler from a previous rental that I totally forgotten about she said your coolers there told me what to do to get it and heres where its at. This lady BRITTANY is truely Haven sent. Anything you need to know and anything you don't know they got you. Everytime I rent from them rather its a truck or storage my experience has been over the top. I had everything that could happen to one person happen to me. I had to reschedule my rental three time and I had to pick it up after the site was closed then I put the wrong time in to drop the truck back off she noticed I only put a couple hours and called me and asked did I mean to put that time and did I need a different time of course I did she took care of that. Oh and when I picked the truck up I called her to let her know and do you know this lady this heaven sent amazing woman said do you want your cooler that you left on a truck from a previous rental heres where its at and heres how you get it. I was floored. I had forgotten all about that cooler when I say above and beyond this place has no limits and they work together to make sure your good. As long as this uhaul place is there I'll be renting from there I don't care were I need the truck or storage I'm coming here. At the end of the day she made everything that went wrong for me that day feel like nothing went wrong. Thank you Brittany you are amazing! Thank you for caring about your customers and doing your job so well.
Joy TGood
ABABACAR G