Set this reservation for a 24/7 pick up with the app. Arrived at 745ish (am) and was unable to complete the pick up on the app. Was told that we were late so that's why the app wouldn't allow it. We also reserved an appliance dolly that wasn't in the truck. Was told I had to go get it from another trailer that was parked in there fenced in lot. Upon returning the truck, returned the keys to the office & was told they were to busy to do the check in and would do it later and Email a receipt. Never received the receipt. Checked my credit card statement to find we were charged more than originally thought. We were charged $18 for 4 gallons of fuel after I personally put fuel in to replenish back to the half tank of fuel. I drove the truck 16 miles and put atleast 4+ gallons back in. Very displeased with this location.BLAKE S.
Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)
Shorewood, IL 60404
Services at this Location:
- Mon-Fri: 8:30 am - 5 pm
- Sat: 8:30 am - 1 pm
- Sun: 1 pm - 4 pm
Special Operating Hours
- 4/21/2021: 8:30 am - 11:30 am
- 4/22/2021 - 4/23/2021: 8:30 am - 3:00 pm
- 4/24/2021: 8:00 am - 12:00 pm
- 4/25/2021: 7:15 am - 8:15 am
- 4/26/2021 - 4/27/2021: 8:30 am - 3:00 pm
- 4/28/2021: 8:30 am - 12:30 pm
- 4/29/2021 - 4/30/2021: 8:30 am - 3:00 pm
- 5/1/2021: 8:00 am - 12:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a pleasure doing business here.Daniel H.
Keep up the Great Work!BRIAN T.
Customer did not leave a comment.CHAD E.
Customer did not leave a comment.KEITH G.
Customer did not leave a comment.JOHN M.
Quick, easy.JEFFREY U.
Customer did not leave a comment.SCOTT B.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.Brian Zloch G.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.SOFIA S.
We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!FRANK V. | Overall Experience
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.JOHN L.
On site storage manager was very friendly, professional and helpful. Very easy to drop off the uhaul trailer. I would highly recommend this location.James S.
Customer did not leave a comment.MURPHY III C.
Customer did not leave a comment.Jeff T.
I was charged for ashes in the truck when I do not even smoke at all. The people were rude while returning the truck and they did not care if I didn't do it or not and I was still charged.DEYUANNA B.
Customer did not leave a comment.Reba B.
App pickup and drop off is easy. Van was perfect for the job.Grant O.
Very nice lady. My second time at this location and everything was in detail. Very professional.MARCIN S.
This Shorewood location is great , the people are fantastic to deal with, very friendly and professional, great to see that now a days !James B.
Reliable Storage is the most friendly place work with. Britney is awesome and super helpful.Generation M.
Customer did not leave a comment.MICHAEL B.
Everything was great and the clerk who helped me was very polite and professional. She also walked me out to the trailer to make sure I understood how everything worked. Would definitely recommend it to friends and familyKEVIN O.
The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.John F. | Overall Experience
Provide more information prior to arrival of pickup.Alicia T.
Customer did not leave a comment.KEITH C.
Reliable Storage is friendly, easy to do business with and very accomodating.GREGORY S.
Customer did not leave a comment.ALEX M.
Customer did not leave a comment.Scott S.
Amazing service every time.Kaylaa M.
Customer did not leave a comment.RONALD R.
I rented a car trailer and was told the my vehicle would fit on it. When I brought the car trailer home to load up, my vehicle would not fit. I brought back the trailer roughly back an hour after I picked it up. I was told no refund would be given because it left the lot. I never was able to use it. I think that I should have been refunded because the vehicle description was given at the time of reservation.Michael S.
You guys have technology from 1970Matthew H.
Customer did not leave a comment.JOHN L.
Very good service very friendly and the most important thing very helpful great place to do businessHARVEY R.
Customer did not leave a comment.DAVID D.
Update your app. The after hours return process was impossible to complete because the app did not work. I had to request help from uhaul support, who admitted there is an ongoing problem with the location services portion of the app. Spent 20 minutes on the phone, in a dark parking lot, trying to complete my check in for return of the truck. Also- ensure employees enter the correct information on the contract.Todd W.
Nothing I had Very friendly and courteous service. Thank youMICHAEL R.
The woman working the drop off location was very helpful and took the time to answer my questions.Rich P.
Associate was very informative and friendly. A pleasant experience.Carl B.
Having the "dolly" and furniture blankets available in the truck is a great idea.PAUL A.
The boss lady is friendly, punctual, and communicative.Micah B.
We had a great experience with the Uhaul dealer , thank you Brittany!MARIANNE H.
Customer did not leave a comment.Deana K.
The Customer Service rep was not wearing a face covering , and the office was pretty cramped.Terry F.
Customer did not leave a comment.Maxim T.
Customer did not leave a comment.HAROLD M.
Uhaul had trash in it. The office seemed extremely unorganized and dirty.jonathan S.
Very helpful, pleasant associate. Would highly recommend to everyone!Carl B.
The service is excellent even after hours with your easy to follow steps on dropping off the equipment... thank youHumberto B.
Staff was great and wish more were like them.Bruce M. | Overall Experience
Customer did not leave a comment.Rasool M.
It was fine thanksRobert V.
Customer did not leave a comment.Cina M.
AwesomeEDWARD B. | Overall Experience
Customer did not leave a comment.Robert G.
Customer did not leave a comment.John C.
I dealt with the owner. Very nice people. Will do business with her againHECTOR T.
Very helpful gave me some tips on parking the trailer.Harvey R.
Great service, very nice and courteousMax H.
Customer did not leave a comment.Scott B.
Everything is excellent keep up the great workDevita J.
They are always helpful and friendly at this location. It is definitely my go to location. Fair prices and they usually have what I need.Lawrence S.
I picked up and drop off from the same location. Brittany Alcantar was excellent. I have dealt with her before and she is always pleasant, takes the time to make sure you understand everything.Okie P.
All is goodGeorge S.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Jason B.
The truck needs a lot of workJoe C.
Equipment was ready to go, the staff very helpful with the extras, was able to start my move with no issues! Great experienceMartin G.
Customer did not leave a comment.Destiny O.
Nothing comes to mind. Everything went super smooth.Paul W.
Great experience, quick and easy!Samantha H.
The best little secret in Shorewood! I've rented trucks from here 6 or 7 times in the last 20 years. Always there, always pleasant to work with. When you arrive, you're greeted with a smile and will find the service to be friendly and efficient!Michael U.
Was about 15 miles from preferred locationMichael F.
Customer did not leave a comment.Donna H.
Excellent establishment & outstanding customer service!ERS R.
Didn't open until 8:30am. My truck reservation said 7:00am. Had to call the 800 number to get some help. Young lady helped me tremendously. Disappointed that U-haul app and website don't communicate. I picked up the truck using the app but I continued to receive automated calls, texts and emails about confirming my reservation. I had picked up the truck using the app hours prior. My rental was not at the original location.Alexandria C.
Customer did not leave a comment.Donald K.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.Keith G.
The owner was very helpful as this was my first time renting a trailer.Paul L.
Customer did not leave a comment.William K.
Thank you for your great service. You always take care of our needs.Curtis W.
The truck was dirty.TRACY R.
Customer friendlyRobert R.
Customer did not leave a comment.Eddie G.
Customer did not leave a comment.Juan C.
Customer did not leave a comment.Keith K.
Brittany is stellar to work with!!Roumel R.
Customer did not leave a comment.Thom R.
Customer did not leave a comment.Patrick D.
Customer service was second to none!! Went out of her way to make sure that my needs we're taken care of!Scott S.
Customer did not leave a comment.Stephen P.
Awesome location. Very friendly and helpful.Kristen N.
Renting a trailer from Reliable Storage was really convenient. Brittany was awesome, very helpful. Great communication from the reserve to pick up.Humberto O.
Super small area to get to and maneuver around. Office was very small and cluttered.Michael T.
Great serviceNicholas P.
Brittany was great to work with.Theresa T. | Overall Experience
Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyoneLorena L. | Overall Experience
The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily availableFred E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!