The pickup location wasn't the problem, but my experience with the pickup process was horrible. I received a call from UHaul representative the day before stating that my reservation location could not accommodate my request and I had to pickup early at a location over 25 miles away from my home. So, I had to stop work and find a ride to this new location which did not accept any form of payment because it was just a drop off location. The Uhaul representative that I was dealing with (337 area code) then acted as if there was nothing she could do and i needed to rectify the problem...when she sent me to that location. This was a horrible experience for me and I would carry furniture on my back before I rented with Uhaul again!
Stephanie D
Zip In Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silsbee, TX 77656
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This lady running the store knows nothing about renting or returning uhauls so I would suggest using a nothing location for first time users
JAMES SI didn't have a dolly or the other things I paid for
Elesha LFriendly staff made the process fast and easy.
JESUS CI didn't talk to anyone at the drop off location. But it's just at a convenient store
CHARLES M