As I was taking photos of the truck and instructions during the drop off, the owner (of African decent) came out yelling at me asking why I was dropping it off there. I explained to him the confirmed reservations of drop off and he would not stop insisting I drop it off down the street. I explained to him I was responsible to drop it off at that location (as confirmed in my reservation) and not at another location down the street.
Monee H
Hampshire BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20903
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Who ever is in the store controlling the rental trucks has the worst costumer service. I will highly recommend to hire someone else.
Mario BEverything was good but I didn’t get the furniture dolly because they didn’t have it at the store and I really needed it to carry the piano, it was too heavy to pick up.
Mohammad ZI had a horrible experience getting my rental. First my rental was supposed to be the share 24/7 and that was not available so I had to go speak with someone. Then that person had to communicate with someone else who was not present to get my reservation. I was told I had to go to another location that was even further, something was wrong and I couldn’t get my rental there. I told them no I would not do that because I was guaranteed my rental at this location. Then about 10 minutes later they said it was fine and I couldn’t get it there. When I finally got my rental, it was 30 minutes into my rental time. Just a horrible experience and I don’t think I will use U-Haul again.
Bianca MThe attendant was extremely rude. Yelled at me for dropping off the truck because he had no space for it. Had me move it 4 times to his desired location. Should never be in the business for UHaul.
TIMOTHY A