My problem is not with the location. The location is fine. The workers were polite and patient, despite U-Haul's catastrophic failure in communicating effectively with them and their complete inability to keep things synchronized. My problem is with U-Haul itself. U-Haul allowed me to reserve my truck as a mobile pickup. This site does not allow for mobile pickups. Knowing this would have saved me much time and frustration. Instead, U-Haul allowed me to book the reservation as a mobile pick up. They allowed me to believe my vehicle would be ready for pickup at the time reserved. They allowed me to get up earlier than I usually would, drive to where the vehicle was, and discover that the my reservation did not have a vehicle assigned to it. I then was unable to contact whomever it was I needed to contact 'in my state', even after hours of operation began. They even went so far as to allow me to rent a furniture dolly when there were none available on site at the time of pickup, though to their credit I have a reimbursement pending for the dolly I did purchase, but this isn't a mark in their favor - it's them fixing their own failure. This entire thing resulted in a massive inconvenience for me, and a failure in my plans to meet with some friends who would be helping me load the truck, as many of them had made plans around this and one in particular keeps a very tight schedule, and as such was unable to meet with us. This is an enormous problem. Again, I cannot stress enough that my problem is not with the location - it is with U-HAUL. U-HAUL — Moving things is already stressful enough without this sort of infuriating nonsense. Please do better.
William V
Buche ACE Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sisseton, SD 57262
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- 4.0 Average Customer Rating
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My bad experience with UHaul was in no way linked to the people at either the pickup or dropoff locations. My very poor experience was with UHaul central and the reservation process.
SCOTT BUhaul's system was down nationwide. This team (Cory & Red Dawn) could have just sent me away but they worked tirelessly to do the transaction in manual mode. Excellent customer service!
Keith KMake sure you give everything that is reserved
Benjamin VUnsure if there was a key drop off box for after hours drop off.
Paul S