Was overcharged an amount of $138.99. Actual charge should have been $109.64. Spent over two hours on the phone (724) 900-2600 with Chris trying to get correct refund. Even sent her an itemized computation of what the refund should be ($29.35) and she still refunded me $28.30 instead. Do not appreciate have to debate what my refund should should be. U Haul still owes me $1.05. BELOW, SEE COPY OF EMAIL CHRIS WAS SENT. On the last phone call (Chris), you quoted me a refund of $29.95 which is close to the amount I figured I am owed. Not sure how you came up with $28.30 refund due. $29.95...truck rental 55.59...gas at 1.09/mile x 51 miles 15.00...insurance 1.00...environmental fee$ 6.10...6 % Somerset County, PA sales tax 2.00...PA Motor Vehicle Rental Fee _____________ $109.64 Total Bill. Was charged $138.99. Difference is $29.35 refund due me
RONALD M
Collins Tire Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Somerset, PA 15501
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- 4.5 Average Customer Rating
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Typical return. Indicated they would be open and were not. Charged for two gallons of gas, when truck was returned above the amount provided at pick up. No call, no email, just charged to credit card. Chose location, because wanted to show a person that gas was returned at correct amount, but of course they were not open. After hours return and drop box are convenient, but customer service is terrible. Here is another thought, rent trucks out at full tank of gas. Then there is not guessing game upon return!
Wallace CClean and friendly people. Was quick to get the truck.
VERNA BGreat Customer Service. Made the whole transaction very easy and convenient!! Would definitely use again and recommend to anyone
Brandon LSpecials or cheaper rates wasn't aware it wouldn't come with a dolly.
GERALD M