The app never worked!!!!!!!!!!!! I'll never rent again, unless I'm dealing with a person. I was charged an extra milage fee and a cleaning fee when the truck was cleaner than when we got it. There was grass in the box portion. I'm very confused about the added charges! The U-Haul personal, a wonderful and patient lady, helped for about 45 minutes to get through U-Haul.com, to get the key!!! God Bless her, or we wouldn't have been able to move my Mom!!!!!!!
Robert F
Big Daddys Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, KY 40069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nobody there. Phone number on the building has been disconnected...overall a disappointment!
Doug VWhen reserving the U-Haul, I clicked on in person check-in on the website, but it ended up being mobile check-in. As a result, there was no one on site when I arrived. The lady I called took care of everything and there no issues, but I just wanted to let you know of a website issue.
Edward MParking is really bad at drop off location. App stalled out on return. Not sure if it went through but it says I’m checked out
ALEX CTrick couldn’t barely pull itself! Check engine lights on! Picked it up out of town, when asked to return to local U-Haul branch, CSM said it had yo be returned to out of town branch!15 miles one way, so 30 miles @ .78 / mile only to use it for 3 miles! Rented the truck 2xtra days because it started raining and never stopped pricing was outrageous, definitely go to enterprise so the price is right
micheal m