I can’t begin to explain how bad this whole experience was from start to finish. First off my bank card wS charged for either someone else’s rental or mine but 3 hours before I ever picked it up. I specifically had them put in the rental notes that I didn’t have my wallet on me at the moment but I had my debit card that I would use as a placeholder and would use my credit card when I picked the equipment up. They ended up charging the bank card and put my account into the negative. After calling around for an hour to get that fixed, they cancelled my reservation and scheduled another with me dropping off in a completely different city than I was going to. I was supposed to be going from Fort Worth Texas to Oak Harbor Ohio and they had me dropping off in Frisco Texas. After once again fixing that issue, I picked the truck up. I get going down the road and the truck had a 10 - 15 pound rock stuck between the tires on the passenger side.i take it back to the place and complain but they couldn’t switch the truck out for whatever reason. I ended up having to get a large prayer from them and digging the tire out on my own because I had no other option. The inside of the tires were all chewed up so they said that they would send out a tire tech to get the tire checked. No one showed up that night or the next so I called to see where the tech was and the person that answered at the location said that I had to make the call. Not sure why they said that they would in the beginning… Tech comes out and says that not only was the inside walls messed up, but the tire tread was too low and they both needed replaced. The auto transport also had tire issues that we discovered before the move. The tires were very chopped, so bad that the tread was smooth in several spots. I guess if I ever decide to use a haul vehicle again- I’ll know to thoroughly check it before taking ownership of it. Flat out a horrible experience from beginning to end.
Kenny S
Cliffs Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springtown, TX 76082
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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One strap to tie down was to short
JAMES MThe app needs to be more user friendly.
Mike GThis is the ‘go-to’ location if you want to rent Uhaul equipment. They have variety and stock. Also very friendly and helpful.
Perry LThey felt terrible for how the truck looked.
BRADLEY S