Tried to find the key for 45 minutes. When the customer service rep reached out to the location employee, he comes out complaining to me why I didn’t go searching for him when the station was visibly closed (no lights on, cones at the pumps). There was trash all around the parking lot. The truck had an exhaust leak which filled the cab of the vehicle with exhaust, in 55 degrees and rain I had to drive with the window down. I was told for my time being wasted standing in the rain for 45 minutes searching through lockboxes I would be given the $50 guarantee reimbursement that didn’t happen either. That’s really disappointing, I understand why people are steering clear of U-Haul more and more these days.
Brian L
Express Quality Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stanhope, NJ 07874
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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All was fine
Geen PConvenient, quick and professional
Phil CTruck bed was not clean.
Christopher TI got charged for extra mileage and I returned the tank with way more than I got it on. If someone could reach out to me about refunding that then I can understand and accept the few extra miles tacked on.
Jennifer A