the trailer was blocked in by 2 feet of snow and 2 inches of ice. the owner didn’t even attempt to clear it out. i had to clear the snow and break the ice myself
Brian D
Express Quality Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stanhope, NJ 07874
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very disappointing experience with U-Haul. I booked a furniture dolly from a U-Haul location, and my reservation was confirmed. However, when I went to pick it up, I was told that the dolly was not available. I was given only two options: either take the truck without the dolly or cancel the reservation altogether. I then contacted U-Haul customer care, hoping for help, but the experience was even worse. The representative was rude and unhelpful and simply told me that if I didn’t receive the equipment, I should cancel the reservation. They clearly stated they would not help resolve the issue. What’s the point of confirming a reservation if the equipment isn’t guaranteed and customer service refuses to assist? This caused unnecessary stress and disrupted my moving plans. Overall, very poor coordination and customer service. I expected much better from a company like U-Haul.
Prafulla PN/A, everything was exactly as expected
Avery SNo assistance was provided in connecting trailer. The trailer was plowed in with snow and was not cleaned off. I had to work physically dig out and pull the trailer to an area that I could connect it to my vehicle. Then clean all snow off the trailer before driving. Frankly U Haul should reimburse or refund me.
Todd PGreat service. Thx
Gareth H