My original pick up location the keys were not there. I had to call and that took forever to receive a resolution. So I had to drive sixteen minutes to a new location. When I got there, I had trouble trying to pick up the vehicle because the app wasn't recognizing that i was at the location. Which made me have to delay even longer. And the same thing happened while i was trying to drop it off. This is by far the worst experience ever with uhaul. I should have went with penske
Katrina R
Tomlin Mill One Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Statesville, NC 28625
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Customer Reviews
- 4.0 Average Customer Rating
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I got about 1 mile down the road and onto the interstate realizing something was bad wrong when I couldn’t get up speed because the trailer was bouncing up off the ground. I had to call roadside service immediately. The trailer hadn’t been checked. Roadside had to put two new tires on because one tire was about to blow at anytime (broken belts inside) and the other had a nail in it. What should have on took 20 minutes to get home with took 2 1/2 hours because of the business didn’t properly make sure everything was okay with it before rental. Now the young lady Bonnie was super nice and hooked the trailer up made sure lights worked etc…. That issue wasn’t on her she’s just a worker there at the convenience store where they rent them out. That is solely on the owner of the business!
DENA BThe was not at all nice after explaining that the card was declined. But later told me if it was a prepaid card it was charge as cash which I didn’t know. But it wasn’t a prepaid card though so ended up having to use my business card.
patrice cAbsolute professionalism
JASON CThe location was perfect, they make sure everything is in good condition, hook up my trailer and make sure i got all the paperwork done to get to my final destination, definitely worth coming 😀, custumer service was beyond my expectations.
FRANCIS J