There was the smell of marijuana so strong inside the store you could almost get high off the smell alone. Clerk ran out of paper for the printer. Process to actually get the truck at the store was extremely slow- over 20 minutes to just get the key and get my information. Store was very crowded, loud and too busy for one clerk. Will not use this location again. Very poor!
EMILY K
Staunton Junction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staunton, VA 24401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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1st didn’t have dolly that was requested. Uhaul waved that. However we only traveled 20 miles and got charged for 36. Was not happy!! Should have taken my own time stamp pictures of mileage and gas amount before and after
PHILLIP TThe vehicle had a check engine light on when we received it, and the passenger-side door handle was broken. The location was listed as open starting at 8 a.m., but we were not able to enter the premises and speak with an employee until almost 10 a.m., after which they told us they did not have any furniture dollies. It was not a good experience.
Erica KThe previous person did not bring in the truck on time so he called to get them to bring it in. That was very helpful.
JAMES RThe truck was fine. I’d paid extra for a dolly and blankets but did not get them. I requested mobile pick up but instead had to go inside and wait for gas station clerk to give me keys which took over an hour because he had to check out every customer that came in.
NICOLETTE M